Unlocking Key Working

Parents, researchers, practitioners and policy makers alike have consistently identified the need for parents with a disabled child to have a single named person whom they can approach about any problem, who offers assistance in accessing and coordinating services. Such a person is often referred to as a key worker. But how can this be accomplished? This report is based on a project in which multi-agency key worker services were planned, developed and implemented in two local areas. Managers and practitioners in these areas worked in partnership with the research team to observe, monitor and evaluate this process. This book provides an insight into how, and how not, to go about establishing multi-agency key worker services. It is a resource for professionals wishing to develop the provision of such services in their area, offering practical guidance on what needs to be addressed when planning and developing the service.