Case Management by Design

Social work practice is shaped by numerous models and approaches to case management. This practice-oriented text defines the purpose of case management in contemporary human service systems-driven and consumer-driven case management. Using his extensive field research and consultation practice in case management, the author takes a critical look at the issues and barriers that frustrate -or potentially frustrate- effective case management systems, programs, and practice. Then, practical suggestions for improving existing case management systems are given.
 
Social work practice is shaped by numerous models and approaches to case management. This practice-oriented text defines the purpose of case management in contemporary human service systems-driven and consumer-driven case management. Using his extensive field research and consultation practice in case management, the author takes a critical look at the issues and barriers that frustrate -or potentially frustrate- effective case management systems, programs, and practice. Then, practical suggestions for improving existing case management systems are given.