Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation
The Story of a Cruise Line Transformation
Published on 16. December 2012
Book
Paperback/Softback
125 pages
978-1-60649-407-3 (ISBN)
Description
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.
More details
Language
English
Place of publication
Sterling Forest
United States
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 8 mm
Weight
212 gr
ISBN-13
978-1-60649-407-3 (9781606494073)
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Schweitzer Classification
Persons
Jaideep Motwani, Chairperson and Professor of Management, Seidman College of Business, Grand Valley State University, Allendale, MI, USA.