Managing IT as an Investment
Partnering for Success
Published on 25. July 2002
Book
Hardback
192 pages
978-0-13-009627-2 (ISBN)
Description
The ideal IT environment exceeds the enterprise's strategic goals while nurturing the individual to achieve exceptional productivity and job satisfaction. The ideal IT environment is rare, but it does exist -- at Standard & Poor's. In this book, the CIO of S&P's Credit Market Services IT organization and one of Sun's leading consultants show you exactly how to achieve the same extraordinary results within your IT organization. Through actual examples from Standard & Poor's, the authors provide both intuitive "rules of thumb" and an intellectual framework for building and running an outstanding IT organization. This book goes beyond talk, showing exactly how to build IT organizations that manage technology as a strategic asset, partner with the business, build a culture based on shared values, create exceptional value -- and are recognized for it throughout the organization. Ken Moskowitz and Harris Kern show how to manage both risks and expectations; how to establish and deepen partnerships throughout the enterprise; how to build a track record of success; and how to create an IT organization full of people who actually look forward to Monday morning. For all IT executives, IT line managers, and line-of-business managers seeking to maximize the value IT adds to the enterprise.
More details
Language
English
Place of publication
Upper Saddle River
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 184 mm
Width: 242 mm
Thickness: 18 mm
Weight
576 gr
ISBN-13
978-0-13-009627-2 (9780130096272)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
KEN MOSKOWITZ is currently SVP of Global IT Operations and Infrastructure for the McGraw-Hill Companies. Previously, as CIO of Standard & Poor's Credit Market Services, he was responsible for the IT resources to support S&P worldwide. He was formerly CTO for the Global Merchant Banking Unit of Banker's Trust, director of wholesale banking technology for EAB, and senior director of management consulting at Coopers & Lybrand.
HARRIS KERN is currently an enterprise IT consultant with Sun Microsystems. A noted speaker, worldwide columnist, and lead author for the New Enterprise series of books, he is consulting editor for Prentice Hall's "Harris Kern's Enterprise Computing Institute."
HARRIS KERN is currently an enterprise IT consultant with Sun Microsystems. A noted speaker, worldwide columnist, and lead author for the New Enterprise series of books, he is consulting editor for Prentice Hall's "Harris Kern's Enterprise Computing Institute."
Content
Foreword.
Preface.
Acknowledgments.
Introduction.
1. The Maturing of IT as a Business Discipline.
The Value Chain and the Evolution ofInformation Technology. The Message: Manage IT as a Strategic Asset. Investing in Values.
2. Consequence-Based Thinking.
Big-Picture Thinking. Tapping In. Common Language.
3. Partnering.
The Global Matrix-ed Organization. Business Cases. Business Teams. Operating Principles. Partnering within IT.
4. Value Management.
Other Examples of Communication Value.
5. Strategy.
Business Strategy Formation Process. Enterprise Vision. Technology Vision. Strategy. Making Strategy Operational. The Importance of the PerformanceManagement Process. How to Measure Progress(Part of Marketing IT).
6. The Small Picture.
Communicating the Small Picture. How to Translate "Geek Speak". Meeting Management.
7. Organization.
Alignment with the Business. Technology Alignment. The Evolution of Alignment. Personal Productivity Services Group. Desktop Development Group. Training Department Evolution.
8. Human Capital Management.
Quality of Life. Recruiting/Hiring. Transitioning into the Enterprise. Mentoring for Success. Managing the Process. Performance Management Process. The Organization as a Career.
9. Investing in Values.
How We Succeed. Actions as Result of Values. The Hidden Harvest. Values of the Saturn Car Company.
10. CEO Roles and Responsibilities.
Leadership. Partnership. Education. Flying Solo. The Leadership, Partnership, Education Model.
Appendix A. Sample Business Case Template.
Document Overview. Project Summary. Financial Summary. Supporting Information. Preliminary Requirements. Other Considerations. Assumptions. Risks. Sign-Off.
Appendix B. Personal Productivity Services Organization Overview.
Desktop Development Group Overview. Training Department Overview. Help Desk. Sample Help Desk Customer Service Survey. Technical Support. Second-Level Support. Applications Architecture Overview. Architecture Group Involvement.
Appendix C. Desktop Development Standards and Procedures.
Project Lifecycle. Requirements Gathering and Analysis. Project Acceptance. Project Planning. Design. Prototyping. Scope Freeze. Testing (End-User Acceptance). Support. Marketing. Implementation. Maintenance/Change Control. Postimplementation Follow-Up.
Appendix D. Systems Development Contract.
User Responsibilities. IT Responsibilities.
Index.
Preface.
Acknowledgments.
Introduction.
1. The Maturing of IT as a Business Discipline.
The Value Chain and the Evolution ofInformation Technology. The Message: Manage IT as a Strategic Asset. Investing in Values.
2. Consequence-Based Thinking.
Big-Picture Thinking. Tapping In. Common Language.
3. Partnering.
The Global Matrix-ed Organization. Business Cases. Business Teams. Operating Principles. Partnering within IT.
4. Value Management.
Other Examples of Communication Value.
5. Strategy.
Business Strategy Formation Process. Enterprise Vision. Technology Vision. Strategy. Making Strategy Operational. The Importance of the PerformanceManagement Process. How to Measure Progress(Part of Marketing IT).
6. The Small Picture.
Communicating the Small Picture. How to Translate "Geek Speak". Meeting Management.
7. Organization.
Alignment with the Business. Technology Alignment. The Evolution of Alignment. Personal Productivity Services Group. Desktop Development Group. Training Department Evolution.
8. Human Capital Management.
Quality of Life. Recruiting/Hiring. Transitioning into the Enterprise. Mentoring for Success. Managing the Process. Performance Management Process. The Organization as a Career.
9. Investing in Values.
How We Succeed. Actions as Result of Values. The Hidden Harvest. Values of the Saturn Car Company.
10. CEO Roles and Responsibilities.
Leadership. Partnership. Education. Flying Solo. The Leadership, Partnership, Education Model.
Appendix A. Sample Business Case Template.
Document Overview. Project Summary. Financial Summary. Supporting Information. Preliminary Requirements. Other Considerations. Assumptions. Risks. Sign-Off.
Appendix B. Personal Productivity Services Organization Overview.
Desktop Development Group Overview. Training Department Overview. Help Desk. Sample Help Desk Customer Service Survey. Technical Support. Second-Level Support. Applications Architecture Overview. Architecture Group Involvement.
Appendix C. Desktop Development Standards and Procedures.
Project Lifecycle. Requirements Gathering and Analysis. Project Acceptance. Project Planning. Design. Prototyping. Scope Freeze. Testing (End-User Acceptance). Support. Marketing. Implementation. Maintenance/Change Control. Postimplementation Follow-Up.
Appendix D. Systems Development Contract.
User Responsibilities. IT Responsibilities.
Index.