The First Five Minutes

The first five minutes of each and every encounter--from job interviews to sales calls to social gatherings--are crucial to your professional success. Whether you're meeting in person, or via letter, phone, fax, or e-mail, business communications expert Mary Mitchell gives you the techniques, skills, and confidence you need to present yourself positively, dynamically, and effectively.
Greeting strategies--there is a right way and a wrong way
* Appearance--big decisions about ""little things"" regarding clothing and accessories
* Body language and conversation--there's nothing small about small talk
* Public speaking--overcome anxiety so you look like a natural
* Electronic etiquette--new rules for a new medium
* Correspondence--the importance of the written word