Generalist Social Work Practice
An Empowering Approach
7th Edition
Published on 9. March 2012
Book
Paperback/Softback
528 pages
978-0-205-03651-6 (ISBN)
Description
An empowerment-based method of social work which integrates core themes of the profession.
This text is part of the Connecting Core Competencies Series.
Generalist Social Work Practice, 7th edition, fully integrates core social work themes of collaboration, the strengths perspective, values and ethics, social justice and human rights, evidence-based practice, cultural competence, and policy practice.
This text offers a progressive practice approach grounded in social work research, reflective of social work values, sensitive to client diversity, and applicable to work with any level of client system including individuals, families, groups, organizations, and communities. Beginning with engaging clients as partners and continuing with assessing, intervening, and evaluating from a strengths perspective, this approach offers social workers a method that fully realizes core social work values, respects client competence, and activates client resources within the context of their lives.
All parts of the practice process are described in detail, connected to social work theory, illustrated with case examples, and supported with evidence from social work research. Each chapter focuses on teaching the knowledge, values, and skills reflective of the core competencies and correlated practice behaviors as described in the 2008 Educational Policy and Accreditation Standards (EPAS).
A better teaching & learning experience
This program will provide a better teaching and learning experience--for you and your students. Here's how:
Improve Critical Thinking - Teaches students specific strategies to identify and use client strengths in their practice.
Engage Students - Offers numerous case examples to apply the empowerment method to all levels of social work, with diverse clients and situations, and across fields of practice.
Explore Current Issues - Includes new practice research findings and updates to demographics to ensure currency.
Apply CSWE Core Competencies - The text integrates the 2008 CSWE EPAS, with critical thinking questions and practice tests to assess student understanding and development of competency.
Support Instructors - An Instructor's Manual and Test Bank, Computerized Test Bank (MyTest), BlackBoard Test Item File, and PowerPoint presentations are included in the outstanding supplements package.
This text is part of the Connecting Core Competencies Series.
Generalist Social Work Practice, 7th edition, fully integrates core social work themes of collaboration, the strengths perspective, values and ethics, social justice and human rights, evidence-based practice, cultural competence, and policy practice.
This text offers a progressive practice approach grounded in social work research, reflective of social work values, sensitive to client diversity, and applicable to work with any level of client system including individuals, families, groups, organizations, and communities. Beginning with engaging clients as partners and continuing with assessing, intervening, and evaluating from a strengths perspective, this approach offers social workers a method that fully realizes core social work values, respects client competence, and activates client resources within the context of their lives.
All parts of the practice process are described in detail, connected to social work theory, illustrated with case examples, and supported with evidence from social work research. Each chapter focuses on teaching the knowledge, values, and skills reflective of the core competencies and correlated practice behaviors as described in the 2008 Educational Policy and Accreditation Standards (EPAS).
A better teaching & learning experience
This program will provide a better teaching and learning experience--for you and your students. Here's how:
Improve Critical Thinking - Teaches students specific strategies to identify and use client strengths in their practice.
Engage Students - Offers numerous case examples to apply the empowerment method to all levels of social work, with diverse clients and situations, and across fields of practice.
Explore Current Issues - Includes new practice research findings and updates to demographics to ensure currency.
Apply CSWE Core Competencies - The text integrates the 2008 CSWE EPAS, with critical thinking questions and practice tests to assess student understanding and development of competency.
Support Instructors - An Instructor's Manual and Test Bank, Computerized Test Bank (MyTest), BlackBoard Test Item File, and PowerPoint presentations are included in the outstanding supplements package.
More details
Edition
7th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 254 mm
Width: 203 mm
Thickness: 17 mm
Weight
840 gr
ISBN-13
978-0-205-03651-6 (9780205036516)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Karla Krogsrud Miley | Michael W. O'Melia | Brenda L. DuBois
Generalist Social Work Practice
An Empowering Approach (Updated Edition)
Book
05/2010
6th Edition
Pearson
€126.26
Article exhausted; check for reprint
Persons
Karla Krogsrud Miley, A.M., ACSW, retired in 2009 from her appointment as professor and Chair of the Department of Social, Behavioral, and Educational Studies at Black Hawk College in Moline, Illinois, where she taught life span psychology, introductory psychology, and introductory social work. She continues to teach human behavior theory as an adjunct professor for the St. Ambrose University MSW program in Davenport, Iowa. A graduate of the University of Chicago, School of Social Service Administration, A licensed social worker in Illinois, Miley has experience in a variety of fields of practice, including school social work and aging services. She has extensive experience in facilitating workshops and conference sessions on generalist social work and empowerment and social justice. She has served on the editorial board of Social Work Education and currently is on the Social Work Advisory Board for Pearson Education. Professor Miley is a coauthor Social Work: An Empowering Profession (7th edition), co-editor or Pathways to Power: Reading in Contextual Social Work Practice, and works collaboratively with Michael O'Melia and Brenda DuBois in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).
Michael O'Melia is an Associate Professor in the St. Ambrose University MSW Program. He specializes in teaching clinical social work with expertise in generalist, collaborative, and anti-oppressive methods. O'Melia is a Licensed Clinical Social Worker in Illinois, working for over thirty years with individuals, couples, families and small groups in child welfare, delinquency prevention, family therapy, and school-based practice settings. In addition to co-authoring Generalist Social Work Practice: An Empowering Approach, O'Melia is co-editor of Pathways to Power: Reading in Contextual Social Work Practice. Functioning as a community trainer and program consultant, O'Melia focuses on developing culturally competent practices, working with resistant and mandated clients, and implementing strength-based clinical strategies. He also sits on the Social Work Advisory Board for Pearson Education, serves as a member of the Editorial Advisory Board of the Rumanian Social Work Review, and contributes as an editor to the Journal of Progressive Human Services.
Brenda DuBois, PhD, MSW, is a professor and former director of the graduate School of Social work at St. Ambrose University, Davenport, Iowa. A graduate of the University of Iowa (social work) and Illinois State University (Higher Education Administration), Dr. DuBois has been a social work educator for 33 years, in both BSW and MSW programs, with teaching specialties in generalist practice, social welfare history and policy, social justice, empowerment, and ethics. She serves on several community boards and service delivery planning groups. Additionally, she has extensive experience in facilitating workshops, staff development training, and conference sessions on generalist social work, empowerment social work, social justice, and social work ethics. Dr. DuBois is a coauthor with Karla Miley of Social Work: An Empowering Profession (7th edition) and works collaboratively with Karla Miley and Michael O'Melia in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).
Michael O'Melia is an Associate Professor in the St. Ambrose University MSW Program. He specializes in teaching clinical social work with expertise in generalist, collaborative, and anti-oppressive methods. O'Melia is a Licensed Clinical Social Worker in Illinois, working for over thirty years with individuals, couples, families and small groups in child welfare, delinquency prevention, family therapy, and school-based practice settings. In addition to co-authoring Generalist Social Work Practice: An Empowering Approach, O'Melia is co-editor of Pathways to Power: Reading in Contextual Social Work Practice. Functioning as a community trainer and program consultant, O'Melia focuses on developing culturally competent practices, working with resistant and mandated clients, and implementing strength-based clinical strategies. He also sits on the Social Work Advisory Board for Pearson Education, serves as a member of the Editorial Advisory Board of the Rumanian Social Work Review, and contributes as an editor to the Journal of Progressive Human Services.
Brenda DuBois, PhD, MSW, is a professor and former director of the graduate School of Social work at St. Ambrose University, Davenport, Iowa. A graduate of the University of Iowa (social work) and Illinois State University (Higher Education Administration), Dr. DuBois has been a social work educator for 33 years, in both BSW and MSW programs, with teaching specialties in generalist practice, social welfare history and policy, social justice, empowerment, and ethics. She serves on several community boards and service delivery planning groups. Additionally, she has extensive experience in facilitating workshops, staff development training, and conference sessions on generalist social work, empowerment social work, social justice, and social work ethics. Dr. DuBois is a coauthor with Karla Miley of Social Work: An Empowering Profession (7th edition) and works collaboratively with Karla Miley and Michael O'Melia in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).
Content
IN THIS SECTION:
1.) BRIEF TABLE OF CONTENTS
2.) FULL TABLE OF CONTENTS
BRIEF TABLE OF CONTENTS:
Part One: Social Work Practice Perspectives
Chapter 1: Generalist Social Work Practice
Chapter 2: Human System Perspectives
Chapter 3: Values and Multicultural Competence
Chapter 4: Strengths and Empowerment
Chapter 5: An Empowering Approach to Generalist Practice
Part Two: Engagement: The Dialogue Phase
Chapter 6: Engagement: Forming Partnerships
Chapter 7: Engagement: Articulating Situations
Chapter 8: Engagement: Defining Directions
Part Three: Assessment: The Discovery Phase
Chapter 9: Assessment: Identifying Strengths
Chapter 10: Assessment: Assessing Resource Capabilities
Chapter 11: Assessment: Framing Solutions
Part Four: Intervention and Evaluation: The Development Phase
Chapter 12: Intervention: Activating Resources
Chapter 13: Intervention: Creating Alliances
Chapter 14: Evaluation: Recognizing Success
Chapter 15: Intervention: Integrating Gains
COMPREHENSIVE TABLE OF CONTENTS:
Preface
PART ONE: SOCIAL WORK PRACTICE PERSPECTIVES
Chapter 1 Generalist Social Work Practice
Social Work Values and Purpose
Human Dignity and Worth
Social Justice
Defining Social Work
Achieving the Purpose of Social Work
Generalist Social Work
Levels of Intervention in Generalist Practice
Policy and Generalist Practice
Research in Generalist Practice
Advantages of a Multifaceted Approach
Social Work Functions and Roles
Consultancy
Resource Management
Education
Integrating Generalist Functions
Looking Forward
Practice Test
MySearchLab Connections
Chapter 2 Human System Perspectives
The Knowledge Base of Generalist Practice
Theoretical Frameworks for Practice
Developing a Practice Framework
Analyzing Theoretical Perspectives
Key Perspectives for Empowering Practice
Ecosystems
Social Constructionism
Feminist Perspective
Life Course Theory
Critical Theory
The Ecosystems Perspective
Humans in Context
Focus on Transactions
Development as Evolutionary Change
Goodness-of-Fit
View of Dysfunction
Implications for Change
Human Systems
System Defined
Dimensions of Systems
A Structural View of Systems
An Interactional View of Systems
Biopsychosocial Dimensions
Cultural Influences
Ecosystems: A Conceptual Framework for Practice
Identify the Focal System
What's Happening Inside the System?
What's Happening Outside the System?
How Do the Inside and Outside Connect?
How Does the System Move through Time?
Applying the Ecosystems Framework
Looking Forward
Practice Test
MySearchLab Connections
Chapter 3 Values and Multicultural Competence
Frames of Reference
Your Frame of Reference Shows
Professional Values and Practice Principles
Acceptance
Individualization
Nonjudgmentalism
Objectivity
Self-Determination
Access to Resources
Confidentiality
Accountability
Value Conflicts in Practice
Personal Values and Resources
Use of Self in Social Work
Increasing Self-Awareness
Values and Principles in Action: A Practice Example
How Values Influence Practice
Values and Diversity
Multicultural Competence
Cultural Diversity Defined
Proficient Multicultural Practice
Cultural Competence
Cultural Sensitivity
Cultural Responsiveness
A Generalist View of Cultural Competence
Practitioner-Level Cultural Competence
Agency-Level Cultural Competence
Community-Level Cultural Competence
Looking Forward
Practice Test
MySearchLab Connections
Chapter 4 Strengths and Empowerment
Strengths Perspective
Practice Assumptions
Key Transitions
Applying a Strengths Perspective
Empowerment
Personal Dimensions of Empowerment
Interpersonal Dimensions of Empowerment
Sociopolitical Dimensions of Empowerment
Power
Empowerment Social Work and Oppression
Empowerment-Based Practice
The Paradox of an Empowering Process
Collaboration and Partnership
Ethical Preferences for Empowerment Practice
Characteristics of Empowerment-Centered Social Workers
Empowerment-Oriented Strategies
Looking Forward
Practice Test
MySearchLab Connections
Chapter 5 An Empowering Approach to Generalist Practice
Elements of an Empowering Generalist Approach
Infusing an Ecosystems Perspective
Reflecting a Social Justice Commitment
Applying a Strengths Orientation
Collaborating with Clients
Constructing an Empowering Reality
Phases and Processes of Empowering Practice
Engagement: The Dialogue Phase
Assessment: The Discovery Phase
Intervention and Evaluation: The Development Phase
The Recurring Nature of Dialogue, Discovery, and Development
From Solving Problems to Promoting Competence
Processes in Action: Practice Examples
An Example at the Microlevel
An Example at the Mezzolevel
An Example at the Macrolevel
Multilevel Practice in Generalist Social Work: An Integrative Case Example
Social Work Practice at the Microlevel
Social Work Practice at the Mezzolevel
Social Work Practice at the Macrolevel
Looking Forward
Practice Test
MySearchLab Connections
PART TWO: ENGAGEMENT: THE DIALOGUE PHASE
Chapter 6 Engagement: Forming Partnerships
Collaboration and Partnership
The Dilemma of Social Workers as Experts
The Rewards of Clients as Experts
The Social Worker's Role
Agency Influences on Worker-Client Relationships
Making Initial Contacts
Recognizing What Clients Bring
Initiating Collaboration
Beginning Steps: A Practice Example
Qualities of Professional Partnerships
Genuineness
Acceptance and Respect
Trustworthiness
Empathy
Cultural Sensitivity
Purposefulness
Constructing Empowering Relationships
Recognizing Rights
Taking Responsibilities
Avoiding Dual Relationships
Discussing Rights and Responsibilities
Augmenting Power
When Clients Feel Powerless
Collaborating with Oppressed Clients
Voluntary and Involuntary Clients
Partnerships with Larger Systems
Respecting Confidentiality
Absolute and Relative Confidentiality
Violating Confidentiality
Informed Consent for Releasing Information
Privileged Communication
Balancing Accountability and Privacy
Looking Forward
Practice Test
MySearchLab Connections
Chapter 7 Engagement: Articulating Situations
Empowering Dialogue
Listening and Responding
Proactive Responding
Describing the Current Situation
Orienting toward Goals
Searching for Strengths and Resources
Sizing Up Situations
Applying Models of Communication
Verbal Communication
Nonverbal Communication
Influences on Communication Processes
Accessing the Client's Perspective
Responding to Thoughts
Allowing Space
Nonverbal Responses
Single Word Responses
Restatement
Clarification
Summary Clarification
Request to Continue
Questioning
Combining Responses
Practice Example
Responding to Feelings
The Experience of Feelings
Identifying Feelings
Verbalizing Feelings
Validating Feelings
Special Issues in Responding
Responding to Anger
Responding to Silence
Responding to Questions
Responding to Feedback from Clients
Responding to Larger Client Systems
Facilitating Discussion
Respecting Existing Functioning
Looking Forward
Practice Test
MySearchLab Connections
Chapter 8 Engagement: Defining Directions
Transforming Challenges into Directions
Orienting Forward, Not Back
Framing the Search for Resources
Integrating Transactional Dimensions
Considering Client Motivation
Enhancing Client Motivation
Motivating Clients Who Have Given Up
Aligning Worker and Client Motivations
Motivating Larger Systems
Collaborating with Clients Who Resist
Resistance Is Motivated
Cooperating with Resistance
Overcoming Environmental Resistance
Cooperating with Mandated Clients
Constructing Workers' Expectations
Structuring a Working Partnership
Defining a Motivating Direction
Taking Priority Actions
Responding to Trauma and Crises
Responding to Large-Scale Disasters
Responding to the Threat of Suicide
Responding to Threats toward Others
Responding to Child Abuse
Responding to Elder Abuse
Responding to Intimate Partner Violence
Responding to Survival Needs
Responding to Signs of Addiction
Looking Forward
Practice Test
MySearchLab Connections
PART THREE: ASSESSMENT: THE DISCOVERY PHASE
Chapter 9 Assessment: Identifying Strengths
Infusing a Strengths Perspective
What Are Strengths?
Why Identify Strengths?
Balancing Strengths and Challenges
Looking for Strengths
Highlighting Strengths in General Functioning
Strengths in Individuals
Strengths in Families
Strengths in Groups
Strengths in Organizations
Strengths in Communities
Solution-Focused Dialogue
Creating a Solution-Saturated Atmosphere
Searching for Exceptions
Detecting Incremental Steps
Searching for Transferable Skills
Recognizing Cultural Strengths
The Challenge of Activating Cultural Strengths
A Closer Look at Cultural Identity
The Critical Use of Research about Cultural Groups
Ethnic Group Strengths
African Americans
Non-Hispanic White Americans
Latino Americans
Asian Americans
Native Americans
Strengths in Cultural Group Memberships
Women
Gay, Lesbian, Bisexual, and Transgender Individuals
Older Adults
Religious Affiliations and Spirituality
Persons with Disabilities
Clients as Resources for Understanding Cultures
Uncovering Strengths in Adversity
Surviving Oppression
Surviving Violence
Surviving Family Disruption
Looking Forward
Practice Test
MySearchLab Connections
Chapter 10 Assessment: Assessing Resource Capabilities
Exploring Resource Systems through Assessment
Recognizing Environmental Resources
Turning Challenging Situations into Resources
Collaborating to Search for Resources
Applying Theoretical Frameworks
Organizing Assessment by Using a 5-Point Ecosystemic Schema
Practice Example: Franklin Courts
Organizing Assessment: Applying Ecosystemic Questions
Assessing Structures
Assessing Interactions
Assessing Thinking and Feeling
Assessing Cultural Influences
Assessing Spiritual Dimensions
Assessing Physical Environments
Putting the Pieces Together
Using Assessment Tools
Social Histories
Genograms
Eco-maps
Culturally Sensitive Assessment
Social Network Maps
Group Assessment
Organizational Assessment
Neighborhood and Community Assessment
Tools as Resources for Empowerment
Adding Viewpoints
Bringing in Significant Others
Contacting Other Professionals
Assessing through Observation
Observations by Clients
Observations by Workers
Recordkeeping
Recording
Types of Recording Formats
Ethical and Legal Issues in Recordkeeping
Looking Forward
Practice Test
MySearchLab Connections
Chapter 11 Assessment: Framing Solutions
Collaborative Planning Processes
Client Expertise in Planning
Worker Expertise in Planning
Issues Affecting Collaborative Planning
Planning in Multiperson Systems
Goals and Objectives
Differentiating Goals and Objectives
Considering Goals
Translating Goals into Objectives
Constructing Action Plans
Crystallizing Outcome Goals
Writing Effective Objectives
Prioritizing Objectives
Screening Generalist Intervention Strategies
Choosing Effective Strategies
Delineating Tasks and Responsibilities
Setting Reviews and Evaluations
Contracting
The Evolving Contract
Contracting as an Empowering Process
Looking Forward
Practice Test
MySearchLab Connections
PART FOUR: INTERVENTION AND EVALUATION: THE DEVELOPMENT PHASE
Chapter 12 Intervention: Activating Resources
Applying Generalist Intervention Skills
Intervention across System Levels
Maintaining Progress in the Action Plan
Implementing Action Plans
Enhancing Interactions
Sustaining Motivation
Developing Power
Promoting Leadership
Facilitating Choices
Shaping Competence
Changing Perspectives
Offering Feedback
Constructing Feedback
Creating New Concepts
Using Narrative Strategies
Trying Out New Behaviors
Managing Resources
Linking Clients with Resources
Client Advocacy
Maximizing Clients' Rights
Fair Hearings and Appeals
Educating
Teaching
Sharing Information
Looking Forward
Practice Test
MySearchLab Connections
Chapter 13 Intervention: Creating Alliances
The Power of Alliances
Developing Alliances through Groups
Groups and Empowerment
Mutual Aid in Groups
Self-Help Groups
Social Action through Group Work
Strengthening Natural Support Alliances
Social Support
Workers' Roles in Encouraging Social Support
Case Management: Client-Service Alliances
Overview of Case Management
The Purpose of Case Management
Case Management Activities with Clients
Case Management Activities within Delivery System
Case Management as Policy Practice
Case Management in Action: A Practice Example
Workers' Resources for Case Management
Critical Issues and Ethical Dilemmas
Organizational Alliances for Service Delivery
Forming Intergovernmental Alliances
Building Interagency Coalitions
Working on Teams
Leading Effective Meetings
Professional Support Networks
Alliances within Organizations
Antidotes to Burnout
Professional Memberships
Alliances through Technology
Looking Forward
Practice Test
MySearchLab Connections
Chapter 14 Evaluation: Recognizing Success
Social Work Research and Evaluation
Integrating Research and Practice
Client Involvement in Research and Evaluation
Evidence-Based Practice
Steps for Evidence-Based Decision-Making
Implications for Social Work Practice
Ethics in Research
Research-Informed Practice
The Research Process
Research Terminology
Practice Evaluation
Client Outcome Assessment
Using Standardized Instruments in Practice Evaluation
Progress Evaluation
Monitoring and Evaluating Action Plans
Goal Attainment Scaling
Single-System Designs
Elements of Single-System Designs
Types of Single-System Designs
Limitations of Single-System Designs
Program Evaluation
Program Evaluation Design
Consumer Satisfaction Surveys
Empowerment Evaluation
Looking Forward
Practice Test
MySearchLab Connections
Chapter 15 Intervention: Integrating Gains
Social Work Endings
Completing Contracts
Preparing for Resolution
Discussing Readiness
Evaluating
Sharing Feelings
Generalizing Outcomes
Firming Up Social Supports
Celebrations and Ritualized Endings
Looking to the Future
Following Up
Closing with Referral
Acknowledging Limited Resources
Implementing Legal Mandates
Making Referrals
Responding to Clients' Discontinuation of Services
Preparing for Early Discontinuation
Recognizing Exit Clues
Resolving Unplanned Exits
When Clients Die
Grief
End-of-Life Care
Grieving the Death of a Client
Resolving Relationships with Multiperson Systems
Small Group Endings
Resolving Intermember Relationships
Endings with Organizations and Communities
Endings Are Beginnings
Practice Test
MySearchLab Connections
Epilogue
References
Author Index
Subject Index
1.) BRIEF TABLE OF CONTENTS
2.) FULL TABLE OF CONTENTS
BRIEF TABLE OF CONTENTS:
Part One: Social Work Practice Perspectives
Chapter 1: Generalist Social Work Practice
Chapter 2: Human System Perspectives
Chapter 3: Values and Multicultural Competence
Chapter 4: Strengths and Empowerment
Chapter 5: An Empowering Approach to Generalist Practice
Part Two: Engagement: The Dialogue Phase
Chapter 6: Engagement: Forming Partnerships
Chapter 7: Engagement: Articulating Situations
Chapter 8: Engagement: Defining Directions
Part Three: Assessment: The Discovery Phase
Chapter 9: Assessment: Identifying Strengths
Chapter 10: Assessment: Assessing Resource Capabilities
Chapter 11: Assessment: Framing Solutions
Part Four: Intervention and Evaluation: The Development Phase
Chapter 12: Intervention: Activating Resources
Chapter 13: Intervention: Creating Alliances
Chapter 14: Evaluation: Recognizing Success
Chapter 15: Intervention: Integrating Gains
COMPREHENSIVE TABLE OF CONTENTS:
Preface
PART ONE: SOCIAL WORK PRACTICE PERSPECTIVES
Chapter 1 Generalist Social Work Practice
Social Work Values and Purpose
Human Dignity and Worth
Social Justice
Defining Social Work
Achieving the Purpose of Social Work
Generalist Social Work
Levels of Intervention in Generalist Practice
Policy and Generalist Practice
Research in Generalist Practice
Advantages of a Multifaceted Approach
Social Work Functions and Roles
Consultancy
Resource Management
Education
Integrating Generalist Functions
Looking Forward
Practice Test
MySearchLab Connections
Chapter 2 Human System Perspectives
The Knowledge Base of Generalist Practice
Theoretical Frameworks for Practice
Developing a Practice Framework
Analyzing Theoretical Perspectives
Key Perspectives for Empowering Practice
Ecosystems
Social Constructionism
Feminist Perspective
Life Course Theory
Critical Theory
The Ecosystems Perspective
Humans in Context
Focus on Transactions
Development as Evolutionary Change
Goodness-of-Fit
View of Dysfunction
Implications for Change
Human Systems
System Defined
Dimensions of Systems
A Structural View of Systems
An Interactional View of Systems
Biopsychosocial Dimensions
Cultural Influences
Ecosystems: A Conceptual Framework for Practice
Identify the Focal System
What's Happening Inside the System?
What's Happening Outside the System?
How Do the Inside and Outside Connect?
How Does the System Move through Time?
Applying the Ecosystems Framework
Looking Forward
Practice Test
MySearchLab Connections
Chapter 3 Values and Multicultural Competence
Frames of Reference
Your Frame of Reference Shows
Professional Values and Practice Principles
Acceptance
Individualization
Nonjudgmentalism
Objectivity
Self-Determination
Access to Resources
Confidentiality
Accountability
Value Conflicts in Practice
Personal Values and Resources
Use of Self in Social Work
Increasing Self-Awareness
Values and Principles in Action: A Practice Example
How Values Influence Practice
Values and Diversity
Multicultural Competence
Cultural Diversity Defined
Proficient Multicultural Practice
Cultural Competence
Cultural Sensitivity
Cultural Responsiveness
A Generalist View of Cultural Competence
Practitioner-Level Cultural Competence
Agency-Level Cultural Competence
Community-Level Cultural Competence
Looking Forward
Practice Test
MySearchLab Connections
Chapter 4 Strengths and Empowerment
Strengths Perspective
Practice Assumptions
Key Transitions
Applying a Strengths Perspective
Empowerment
Personal Dimensions of Empowerment
Interpersonal Dimensions of Empowerment
Sociopolitical Dimensions of Empowerment
Power
Empowerment Social Work and Oppression
Empowerment-Based Practice
The Paradox of an Empowering Process
Collaboration and Partnership
Ethical Preferences for Empowerment Practice
Characteristics of Empowerment-Centered Social Workers
Empowerment-Oriented Strategies
Looking Forward
Practice Test
MySearchLab Connections
Chapter 5 An Empowering Approach to Generalist Practice
Elements of an Empowering Generalist Approach
Infusing an Ecosystems Perspective
Reflecting a Social Justice Commitment
Applying a Strengths Orientation
Collaborating with Clients
Constructing an Empowering Reality
Phases and Processes of Empowering Practice
Engagement: The Dialogue Phase
Assessment: The Discovery Phase
Intervention and Evaluation: The Development Phase
The Recurring Nature of Dialogue, Discovery, and Development
From Solving Problems to Promoting Competence
Processes in Action: Practice Examples
An Example at the Microlevel
An Example at the Mezzolevel
An Example at the Macrolevel
Multilevel Practice in Generalist Social Work: An Integrative Case Example
Social Work Practice at the Microlevel
Social Work Practice at the Mezzolevel
Social Work Practice at the Macrolevel
Looking Forward
Practice Test
MySearchLab Connections
PART TWO: ENGAGEMENT: THE DIALOGUE PHASE
Chapter 6 Engagement: Forming Partnerships
Collaboration and Partnership
The Dilemma of Social Workers as Experts
The Rewards of Clients as Experts
The Social Worker's Role
Agency Influences on Worker-Client Relationships
Making Initial Contacts
Recognizing What Clients Bring
Initiating Collaboration
Beginning Steps: A Practice Example
Qualities of Professional Partnerships
Genuineness
Acceptance and Respect
Trustworthiness
Empathy
Cultural Sensitivity
Purposefulness
Constructing Empowering Relationships
Recognizing Rights
Taking Responsibilities
Avoiding Dual Relationships
Discussing Rights and Responsibilities
Augmenting Power
When Clients Feel Powerless
Collaborating with Oppressed Clients
Voluntary and Involuntary Clients
Partnerships with Larger Systems
Respecting Confidentiality
Absolute and Relative Confidentiality
Violating Confidentiality
Informed Consent for Releasing Information
Privileged Communication
Balancing Accountability and Privacy
Looking Forward
Practice Test
MySearchLab Connections
Chapter 7 Engagement: Articulating Situations
Empowering Dialogue
Listening and Responding
Proactive Responding
Describing the Current Situation
Orienting toward Goals
Searching for Strengths and Resources
Sizing Up Situations
Applying Models of Communication
Verbal Communication
Nonverbal Communication
Influences on Communication Processes
Accessing the Client's Perspective
Responding to Thoughts
Allowing Space
Nonverbal Responses
Single Word Responses
Restatement
Clarification
Summary Clarification
Request to Continue
Questioning
Combining Responses
Practice Example
Responding to Feelings
The Experience of Feelings
Identifying Feelings
Verbalizing Feelings
Validating Feelings
Special Issues in Responding
Responding to Anger
Responding to Silence
Responding to Questions
Responding to Feedback from Clients
Responding to Larger Client Systems
Facilitating Discussion
Respecting Existing Functioning
Looking Forward
Practice Test
MySearchLab Connections
Chapter 8 Engagement: Defining Directions
Transforming Challenges into Directions
Orienting Forward, Not Back
Framing the Search for Resources
Integrating Transactional Dimensions
Considering Client Motivation
Enhancing Client Motivation
Motivating Clients Who Have Given Up
Aligning Worker and Client Motivations
Motivating Larger Systems
Collaborating with Clients Who Resist
Resistance Is Motivated
Cooperating with Resistance
Overcoming Environmental Resistance
Cooperating with Mandated Clients
Constructing Workers' Expectations
Structuring a Working Partnership
Defining a Motivating Direction
Taking Priority Actions
Responding to Trauma and Crises
Responding to Large-Scale Disasters
Responding to the Threat of Suicide
Responding to Threats toward Others
Responding to Child Abuse
Responding to Elder Abuse
Responding to Intimate Partner Violence
Responding to Survival Needs
Responding to Signs of Addiction
Looking Forward
Practice Test
MySearchLab Connections
PART THREE: ASSESSMENT: THE DISCOVERY PHASE
Chapter 9 Assessment: Identifying Strengths
Infusing a Strengths Perspective
What Are Strengths?
Why Identify Strengths?
Balancing Strengths and Challenges
Looking for Strengths
Highlighting Strengths in General Functioning
Strengths in Individuals
Strengths in Families
Strengths in Groups
Strengths in Organizations
Strengths in Communities
Solution-Focused Dialogue
Creating a Solution-Saturated Atmosphere
Searching for Exceptions
Detecting Incremental Steps
Searching for Transferable Skills
Recognizing Cultural Strengths
The Challenge of Activating Cultural Strengths
A Closer Look at Cultural Identity
The Critical Use of Research about Cultural Groups
Ethnic Group Strengths
African Americans
Non-Hispanic White Americans
Latino Americans
Asian Americans
Native Americans
Strengths in Cultural Group Memberships
Women
Gay, Lesbian, Bisexual, and Transgender Individuals
Older Adults
Religious Affiliations and Spirituality
Persons with Disabilities
Clients as Resources for Understanding Cultures
Uncovering Strengths in Adversity
Surviving Oppression
Surviving Violence
Surviving Family Disruption
Looking Forward
Practice Test
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Chapter 10 Assessment: Assessing Resource Capabilities
Exploring Resource Systems through Assessment
Recognizing Environmental Resources
Turning Challenging Situations into Resources
Collaborating to Search for Resources
Applying Theoretical Frameworks
Organizing Assessment by Using a 5-Point Ecosystemic Schema
Practice Example: Franklin Courts
Organizing Assessment: Applying Ecosystemic Questions
Assessing Structures
Assessing Interactions
Assessing Thinking and Feeling
Assessing Cultural Influences
Assessing Spiritual Dimensions
Assessing Physical Environments
Putting the Pieces Together
Using Assessment Tools
Social Histories
Genograms
Eco-maps
Culturally Sensitive Assessment
Social Network Maps
Group Assessment
Organizational Assessment
Neighborhood and Community Assessment
Tools as Resources for Empowerment
Adding Viewpoints
Bringing in Significant Others
Contacting Other Professionals
Assessing through Observation
Observations by Clients
Observations by Workers
Recordkeeping
Recording
Types of Recording Formats
Ethical and Legal Issues in Recordkeeping
Looking Forward
Practice Test
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Chapter 11 Assessment: Framing Solutions
Collaborative Planning Processes
Client Expertise in Planning
Worker Expertise in Planning
Issues Affecting Collaborative Planning
Planning in Multiperson Systems
Goals and Objectives
Differentiating Goals and Objectives
Considering Goals
Translating Goals into Objectives
Constructing Action Plans
Crystallizing Outcome Goals
Writing Effective Objectives
Prioritizing Objectives
Screening Generalist Intervention Strategies
Choosing Effective Strategies
Delineating Tasks and Responsibilities
Setting Reviews and Evaluations
Contracting
The Evolving Contract
Contracting as an Empowering Process
Looking Forward
Practice Test
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PART FOUR: INTERVENTION AND EVALUATION: THE DEVELOPMENT PHASE
Chapter 12 Intervention: Activating Resources
Applying Generalist Intervention Skills
Intervention across System Levels
Maintaining Progress in the Action Plan
Implementing Action Plans
Enhancing Interactions
Sustaining Motivation
Developing Power
Promoting Leadership
Facilitating Choices
Shaping Competence
Changing Perspectives
Offering Feedback
Constructing Feedback
Creating New Concepts
Using Narrative Strategies
Trying Out New Behaviors
Managing Resources
Linking Clients with Resources
Client Advocacy
Maximizing Clients' Rights
Fair Hearings and Appeals
Educating
Teaching
Sharing Information
Looking Forward
Practice Test
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Chapter 13 Intervention: Creating Alliances
The Power of Alliances
Developing Alliances through Groups
Groups and Empowerment
Mutual Aid in Groups
Self-Help Groups
Social Action through Group Work
Strengthening Natural Support Alliances
Social Support
Workers' Roles in Encouraging Social Support
Case Management: Client-Service Alliances
Overview of Case Management
The Purpose of Case Management
Case Management Activities with Clients
Case Management Activities within Delivery System
Case Management as Policy Practice
Case Management in Action: A Practice Example
Workers' Resources for Case Management
Critical Issues and Ethical Dilemmas
Organizational Alliances for Service Delivery
Forming Intergovernmental Alliances
Building Interagency Coalitions
Working on Teams
Leading Effective Meetings
Professional Support Networks
Alliances within Organizations
Antidotes to Burnout
Professional Memberships
Alliances through Technology
Looking Forward
Practice Test
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Chapter 14 Evaluation: Recognizing Success
Social Work Research and Evaluation
Integrating Research and Practice
Client Involvement in Research and Evaluation
Evidence-Based Practice
Steps for Evidence-Based Decision-Making
Implications for Social Work Practice
Ethics in Research
Research-Informed Practice
The Research Process
Research Terminology
Practice Evaluation
Client Outcome Assessment
Using Standardized Instruments in Practice Evaluation
Progress Evaluation
Monitoring and Evaluating Action Plans
Goal Attainment Scaling
Single-System Designs
Elements of Single-System Designs
Types of Single-System Designs
Limitations of Single-System Designs
Program Evaluation
Program Evaluation Design
Consumer Satisfaction Surveys
Empowerment Evaluation
Looking Forward
Practice Test
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Chapter 15 Intervention: Integrating Gains
Social Work Endings
Completing Contracts
Preparing for Resolution
Discussing Readiness
Evaluating
Sharing Feelings
Generalizing Outcomes
Firming Up Social Supports
Celebrations and Ritualized Endings
Looking to the Future
Following Up
Closing with Referral
Acknowledging Limited Resources
Implementing Legal Mandates
Making Referrals
Responding to Clients' Discontinuation of Services
Preparing for Early Discontinuation
Recognizing Exit Clues
Resolving Unplanned Exits
When Clients Die
Grief
End-of-Life Care
Grieving the Death of a Client
Resolving Relationships with Multiperson Systems
Small Group Endings
Resolving Intermember Relationships
Endings with Organizations and Communities
Endings Are Beginnings
Practice Test
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Epilogue
References
Author Index
Subject Index