Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam 70-272) Package
Lab Manual
Published on 12. December 2007
Book
Paperback/Softback
978-0-470-17061-8 (ISBN)
Description
A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
More details
Series
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Dimensions
Height: 282 mm
Width: 217 mm
Thickness: 25 mm
Weight
1326 gr
ISBN-13
978-0-470-17061-8 (9780470170618)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software-any time, any place and on any device.
Content
Chapter 1: Introduction to Desktop Support. Chapter 2: Resolving a Service Call. Chapter 3: Troubleshoot the Operating System. Chapter 4: Microsoft Office Outlook 2003 and Outlook Express. Chapter 5: Configure Internet Explorer. Chapter 6: Install and Configure Office Applications. Chapter 7: Troubleshoot Office Applications. Chapter 8: Common Connectivity Problems. Chapter 9: Security and Security Permissions. Chapter 10: Protect the Computer. Chapter 11: Troubleshooting Application Access on Multiuser, Multiboot, and Networked Computers.