The Executive Guide to Implementing Quality Systems

Presenting an unusual and unique system for continuous quality improvement (CQI), this guide is geared towards executives who want or need to support quality improvement in their organizations. It focuses on the concepts and systems necessary for management to operationalize the CQI philosophy. Executives are given a series of exercises and explanations that will help them to master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, readers are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options.