Grievances, Complaints and Local Government
Towards the Responsive Local Authority
Avebury (Publisher)
Published on 11. March 1992
Book
Hardback
136 pages
978-1-85628-302-1 (ISBN)
Description
This book deals with some of the central issues connected with the current debate about how to make public services responsive to consumers. These issues form a significant aspect of the so-called "citizen's charters" which have been prepared by all three main political parties and which will be prominent up to, during and after the next General Election. It is based upon an empirical study of grievance and complaints about local authority services, and how these are dealt with, in an authority reputed to have a good complaints procedure. The study of procedures in a "good" authority enables recommendations to be made which will help all authorities to establish procedures which are more responsive to the needs of citizens.
More details
Language
English
Place of publication
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
references, index
Dimensions
Height: 220 mm
Weight
300 gr
ISBN-13
978-1-85628-302-1 (9781856283021)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Author
all of Department of Social Policy, University of Newcastle-upon-Tyne
Content
Citizens' grievances and the local authority - a bottom-up approach; grievances about local government services; making complaints about local government services; grievance chasers - from private grievance to public complaint; the response the complaints within the local authority; legal and administrative services - dealing with complaints; the working of the complaints sub-committee - citizen participation in action; pavement accidents and the local authority; towards the responsive local authority.