Thinking of... People-centric Process Management? Ask the Smart Questions
Published on 15. February 2010
Book
Paperback/Softback
168 pages
978-1-907453-00-7 (ISBN)
Description
Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new – but it’s an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the "outside-in" or the customer’s point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.
More details
Language
English
Place of publication
Cobham
United Kingdom
Product notice
Paperback (trade)
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 9 mm
Weight
266 gr
ISBN-13
978-1-907453-00-7 (9781907453007)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Mark has worked in the IT Industry for over 30 years, he has held executive positions with a number of software vendors. Well known for his ability to help companies bridge the gap between business and IT, more recently he has focused helping business understand how to maximize the value of process programs, from both a people and systems perspective.
Mark has authored four books In Search of BPM Excellence, Thrive! How to Succeed in The Age of The Customer, Winning With Enterprise Process Management and Extreme Competition. The range and depth of his experience lead him to be sought after for speaking, advice and workshops by users, vendors, analysts and conference organizers.