Top Tasks
A How-to Guide
Published on 25. September 2018
Book
Paperback/Softback
184 pages
978-1-9164446-0-7 (ISBN)
Description
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them.
Developed as a result of 15 years of research and practice.
Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more.
More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.
More details
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 11 mm
Weight
276 gr
ISBN-13
978-1-9164446-0-7 (9781916444607)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification