
Professional Practice in Human Service Organisations
A practical guide for human service workers
Routledge (Publisher)
1st Edition
Published on 31. March 2021
Book
Hardback
304 pages
978-0-367-71905-0 (ISBN)
Description
Helping children, disabled people, the unemployed, the elderly or homeless people can be inspiring work. However you can only help other people effectively if you understand your role clearly and know how to navigate the organisation in which you work. Professional Practice in Human Service Organisations examines what it means to be a professional in human service work, and how to develop excellence in professional practice.
Making explicit what is often held as tacit knowledge in day to day practice, the authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while at the same time fulfilling expectations of management and funding bodies. They explain the importance of understanding the complex networks of service delivery systems, including the role of information technology. They also examine how workers can maintain professional relations with clients, colleagues and other workers by developing skills in advocacy and in handling conflict, complaints and ethical dilemmas.
Professional Practice in Human Service Organisations is essential reading for practitioners new to roles in social work, community work, youth work and related fields.
Making explicit what is often held as tacit knowledge in day to day practice, the authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while at the same time fulfilling expectations of management and funding bodies. They explain the importance of understanding the complex networks of service delivery systems, including the role of information technology. They also examine how workers can maintain professional relations with clients, colleagues and other workers by developing skills in advocacy and in handling conflict, complaints and ethical dilemmas.
Professional Practice in Human Service Organisations is essential reading for practitioners new to roles in social work, community work, youth work and related fields.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Dimensions
Height: 234 mm
Width: 156 mm
Weight
720 gr
ISBN-13
978-0-367-71905-0 (9780367719050)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Catherine McDonald | Christine Craik | Linette Hawkins
Professional Practice in Human Service Organisations
A practical guide for human service workers
E-Book
07/2020
1st Edition
Routledge
€52.49
Available for download

Catherine McDonald | Christine Craik | Linette Hawkins
Professional Practice in Human Service Organisations
A practical guide for human service workers
E-Book
07/2020
1st Edition
Routledge
€52.49
Available for download

Catherine McDonald | Christine Craik | Linette Hawkins
Professional Practice in Human Service Organisations
A practical guide for human service workers
Book
05/2011
1st Edition
Allen & Unwin
€56.10
Shipment within 3-4 weeks
Persons
Catherine McDonald is Professor, and Christine Craik, Linette Hawkins and Judy Williams all are lecturers in the Social Work program at RMIT University.
Content
List of tables
Introduction
1. Understanding organisations
2. Leadership in human service organisations
3. Scoping the context
4. Recording and report-writing
5. Information development and management in human service organisations
6. Building and maintaining professional relations
7. Supervision and support
8. Managing conflict
9. Power and advocacy
10. Administrative ethics in human service organisations
11. Preparing for and dealing with complaints
12. Professional ethics and ethical reasoning
References
Index
Introduction
1. Understanding organisations
2. Leadership in human service organisations
3. Scoping the context
4. Recording and report-writing
5. Information development and management in human service organisations
6. Building and maintaining professional relations
7. Supervision and support
8. Managing conflict
9. Power and advocacy
10. Administrative ethics in human service organisations
11. Preparing for and dealing with complaints
12. Professional ethics and ethical reasoning
References
Index