
Business Process Orientation
Gaining the E-Business Competitive Advantage
CRC Press
1st Edition
Published on 24. January 2001
Book
Hardback
208 pages
978-1-57444-294-6 (ISBN)
Description
Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.
The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.
The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.
The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.
The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.
Reviews / Votes
"Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical competitive advantage of the winners."-Bill Hakanson, Executive Director, Supply Chain Council, Inc.
"A major driver in the successful e-transformation of legacy companies is the degree to which business work processes are understood and optimized. A process orientation is the key."
-Edward Huller, Vice President, Global Supply Chain, Borden Chemical, Inc.
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More details
Language
English
Place of publication
Bosa Roca
United States
Publishing group
Taylor & Francis Inc
Target group
College/higher education
Professional and scholarly
Professional and Professional Practice & Development
Illustrations
6 s/w Tabellen
6 Tables, black and white
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 16 mm
Weight
485 gr
ISBN-13
978-1-57444-294-6 (9781574442946)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Kevin P. McCormack, William C. Johnson
Author
DRK Research & Consulting, Raleigh, North Carolina, USA
Nova Southeastern University, Fort Lauderdale, Florida USA
Content
The History of Business Process Orientation. Defining and Measuring BPO. BPO and Organizational Performance. Benchmarking Using the BPO Maturity Model. Introducing BPO to Service Operations. BPO and Supply Chain Management. Implementing and Evaluating BPO Effectiveness.