Conflict Management in the Workplace
How to Manage Disagreements and Develop Trust and Understanding
3rd Edition
Published on 17. March 2008
Book
Paperback/Softback
131 pages
978-1-84528-247-9 (ISBN)
Description
Reviews / Votes
"One of the best books I have read on conflict resolution in my 30+ years in the field." Office of Mediation, The World Bank "...contains great ideas, simply explained." Dr Pam Spurr, Psychologist and Life Coach, LBC Radio "Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration." Sir John Harvey-Jones" "A very useful tool for anyone struggling to get along with difficult colleagues." City BusinessMore details
Edition
3rd Revised edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
Illustrations
Dimensions
Height: 235 mm
Width: 154 mm
ISBN-13
978-1-84528-247-9 (9781845282479)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Shay McConnon | Margaret McConnon | Shannon McConnon
Managing Conflict in the Workplace 4th Edition
How to Develop Trust and Understanding and Manage Disagreements
Book
05/2010
How To Books Ltd
€36.08
Shipment within 3-4 weeks
Previous edition
Shay McConnon | Margaret McConnon
Resolving Conflict
How to Manage Disagreements and Develop Trust and Understanding
Book
04/2004
2nd Edition
How To Books Ltd
€32.38
No shipping information available
Persons
Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on 'Winning Relationships in the Workplace'. They work with leading companies in Europe and the USA.
Content
About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it?; 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict Appendices; Appendices; Biblography; Index; Conflicty resolution workshop.