101 Quick Tips
Create a Great Customer Experience
Published on 7. April 2008
Book
Paperback/Softback
128 pages
978-0-14-300887-3 (ISBN)
Description
101 Quick Tips: Create a Great Customer Experience brings together two of the most respected and accomplished customer service exponents in New Zealand. This is top tips for communication, acquiring and maintaining customers and promoting excellence within your organisation.
More details
Language
English
Place of publication
Auckland
New Zealand
Publishing group
Penguin Group (NZ)
Dimensions
Height: 160 mm
Width: 140 mm
ISBN-13
978-0-14-300887-3 (9780143008873)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
A native New Yorker, Debbie Mayo-Smith is Managing Director of Successful Internet Strategies. Today, Debbie is hailed as an International email and Internet marketing expert, and has an extremely busy practice in the Asia-Pacific region as an international keynote speaker, author, consultant, website strategist and workshop presenter. Dr Ian Brooks is New Zealand's leading expert on customer care, creating customer value and becoming customer driven. He has written over 14 books on business management and customer care.