Standardization and Tacit Knowledge
Interaction and Practice in the Survey Interview
1st Edition
Published on 15. February 2002
Book
Hardback
560 pages
978-0-471-35829-9 (ISBN)
Description
An interdisciplinary look at interaction in the standardized surveyinterview
This volume presents a theoretical and empirical inquiry into theinteraction between interviewers and respondents in standardizedresearch interviews. The editors include a range of articles thatshowcase the perspectives of conversation analysts,ethnomethodologists, and survey methodologists, to gain a morecomplete picture of interaction in the standardized surveyinterview than was previously available.
This book is the first to focus solely on the interactionalsubstrate or conversational architecture of interviewing. It offersa range of insights into standardized interviewing as interactionand forms a bridge between survey methodology and the study ofinteraction and tacit practices. The articles are arranged intofour subject groups: theoretical orientations, survey recruitment,interaction during the substantive interview, and interaction andsurvey data quality. Articles include:
* Interactions in telephone surveys
* Recruitment of respondents
* Respondent laughter
* Interaction coding
* Impact of technology on interaction
* Occasions for interviewer intervention
Standardization and Tacit Knowledge serves as a one-of-a-kindreference for survey methodologists, linguists, and researchers andalso as a postgraduate coursebook in survey interviewing.
This volume presents a theoretical and empirical inquiry into theinteraction between interviewers and respondents in standardizedresearch interviews. The editors include a range of articles thatshowcase the perspectives of conversation analysts,ethnomethodologists, and survey methodologists, to gain a morecomplete picture of interaction in the standardized surveyinterview than was previously available.
This book is the first to focus solely on the interactionalsubstrate or conversational architecture of interviewing. It offersa range of insights into standardized interviewing as interactionand forms a bridge between survey methodology and the study ofinteraction and tacit practices. The articles are arranged intofour subject groups: theoretical orientations, survey recruitment,interaction during the substantive interview, and interaction andsurvey data quality. Articles include:
* Interactions in telephone surveys
* Recruitment of respondents
* Respondent laughter
* Interaction coding
* Impact of technology on interaction
* Occasions for interviewer intervention
Standardization and Tacit Knowledge serves as a one-of-a-kindreference for survey methodologists, linguists, and researchers andalso as a postgraduate coursebook in survey interviewing.
Reviews / Votes
"...with this volume a hardly discovered area is systematically'scouted' and by doing this the authors take a big step from the'art of asking questions' to a 'science of asking questions.'"(Journal of Official Statistics, June 2003)"...reviews in detail the complex interaction between theinterviewer and the respondent in the context of the surveyinterview." (Population and Development Review, Vol. 29, No.2, June 2003)
"...provides a very comprehensive discussion of the topics underconsideration here." (Technometrics, Vol. 45, No. 2, May2003)
"Multi-disciplinary approaches to survey interviews arepresented in this collection of papers..." (Reference &Research Book News, May 2002)
More details
Series
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
Illustrations
Charts: 3 B&W, 0 Color; Photos: 13 B&W, 0 Color; Drawings: 0 B&W, 0 Color; Screen captures: 11 B&W, 0 Color; Tables: 45 B&W, 0 Color; Exhibits: 7 B&W, 0 Color; Graphs: 4 B&W, 0 Color
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 34 mm
Weight
997 gr
ISBN-13
978-0-471-35829-9 (9780471358299)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
DOUGLAS W. MAYNARD is Professor of Sociology at the University ofWisconsin, Madison.
HANNEKE HOUTKOOP-STEENSTRA is Assistant Professor ofLinguistics/Dutch at Utrecht University, The Netherlands.
NORA CATE SCHAEFFER is Professor of Sociology at the University ofWisconsin, Madison.
JOHANNES VAN DER ZOUWEN is Professor of Social Research Methods atVrije University in Amsterdam, The Netherlands.
HANNEKE HOUTKOOP-STEENSTRA is Assistant Professor ofLinguistics/Dutch at Utrecht University, The Netherlands.
NORA CATE SCHAEFFER is Professor of Sociology at the University ofWisconsin, Madison.
JOHANNES VAN DER ZOUWEN is Professor of Social Research Methods atVrije University in Amsterdam, The Netherlands.
Content
Preface.
PART 1: THEORETICAL ORIENTATIONS
Standardization and It's Discontents (D.W. Maynard and N.C.Schaeffer).
Why Study Inteaction in the Survey Interview?: Response from aSurvey Researcher (J. van der Zouwen).
A Collaborative View of Standardized Survey Interviews (M.F.Schober and F.G. Conrad).
Conversation with a Purpose--or Conversation? Interaction in theStandardized Interview (N.C. Schaeffer).
The Living Text: Written Instructions and Situated Actions inTelephone Surveys (M. Lynch).
Survey Inteviews as Talk-in-Interaction (E.A. Schegloff).
PART 2: RECRUITMENT TO PARTICIPATE IN THE SURVEY INTERVIEW
Introductory Interactions in Telephone Surveys and Nonresponse(M.P. Couper and R.M. Groves).
Opening and Closing the Gate: The Work of Optimism in RecruitingSurvey Respondents (D.W. Maynard and N.C. Schaeffer).
Effects of Introduction in Large-Scale Telephone Survey Interviews(H. Houtkoop-Steenstra and H. van den Bergh).
Refusal Conversion and Tailoring (D.W. Maynard and N.C.Schaeffer).
PART 3: INTERACTION BETWEEN INTERVIEWER AND RESPONDENT.
Questioning Turn Format and Turn-Taking Problems in StandardizedInterviews (H. Houtkoop-Steenstra).
Occasions for Intervention: Interactional Resources forComprehension in Standardized Survey Interviews (N.C. Schaeffer andD.W Maynard).
Achieving Understanding in the Standardized Survey Interview:Repair Sequences (R.J. Moore and D.W. Maynard).
Ad Hoc Inquiries: Two Preferences in the Design of RoutineQuestions in an Open Context. (J. Heritage).
Standardization Vs. Rapport: How Interviewers Handle the Laughterof Respondents During Telephone Surveys (D. Lavin and D.W.Maynard).
How Uniform Is Standardization? Variation Within and Across SurveyResearch Centers Regarding Protocols for Interviewing (J. Viternaand D.W. Maynard).
PART 4: INTERACTION AND SURVEY DATA QUATLITY
Transcribing, Coding, and Analyzing Verbal Interaction in SurveyInterviews (W. Dijkstra).
Testing Questionnaires Using Interaction Coding (J. van der Zouwenand W.Dijkstra).
How Interviewers Make Coding Decisions (T. Hak).
The Impact of Technology on Interaction in Computer-AssistedInterviews (M. Fuchs).
Appendix 1: Transcribing Conventions.
Appendix 2: Transcript for Interview AW01.
Author Index.
Subject Index.
PART 1: THEORETICAL ORIENTATIONS
Standardization and It's Discontents (D.W. Maynard and N.C.Schaeffer).
Why Study Inteaction in the Survey Interview?: Response from aSurvey Researcher (J. van der Zouwen).
A Collaborative View of Standardized Survey Interviews (M.F.Schober and F.G. Conrad).
Conversation with a Purpose--or Conversation? Interaction in theStandardized Interview (N.C. Schaeffer).
The Living Text: Written Instructions and Situated Actions inTelephone Surveys (M. Lynch).
Survey Inteviews as Talk-in-Interaction (E.A. Schegloff).
PART 2: RECRUITMENT TO PARTICIPATE IN THE SURVEY INTERVIEW
Introductory Interactions in Telephone Surveys and Nonresponse(M.P. Couper and R.M. Groves).
Opening and Closing the Gate: The Work of Optimism in RecruitingSurvey Respondents (D.W. Maynard and N.C. Schaeffer).
Effects of Introduction in Large-Scale Telephone Survey Interviews(H. Houtkoop-Steenstra and H. van den Bergh).
Refusal Conversion and Tailoring (D.W. Maynard and N.C.Schaeffer).
PART 3: INTERACTION BETWEEN INTERVIEWER AND RESPONDENT.
Questioning Turn Format and Turn-Taking Problems in StandardizedInterviews (H. Houtkoop-Steenstra).
Occasions for Intervention: Interactional Resources forComprehension in Standardized Survey Interviews (N.C. Schaeffer andD.W Maynard).
Achieving Understanding in the Standardized Survey Interview:Repair Sequences (R.J. Moore and D.W. Maynard).
Ad Hoc Inquiries: Two Preferences in the Design of RoutineQuestions in an Open Context. (J. Heritage).
Standardization Vs. Rapport: How Interviewers Handle the Laughterof Respondents During Telephone Surveys (D. Lavin and D.W.Maynard).
How Uniform Is Standardization? Variation Within and Across SurveyResearch Centers Regarding Protocols for Interviewing (J. Viternaand D.W. Maynard).
PART 4: INTERACTION AND SURVEY DATA QUATLITY
Transcribing, Coding, and Analyzing Verbal Interaction in SurveyInterviews (W. Dijkstra).
Testing Questionnaires Using Interaction Coding (J. van der Zouwenand W.Dijkstra).
How Interviewers Make Coding Decisions (T. Hak).
The Impact of Technology on Interaction in Computer-AssistedInterviews (M. Fuchs).
Appendix 1: Transcribing Conventions.
Appendix 2: Transcript for Interview AW01.
Author Index.
Subject Index.