Implementing Employee and Manager Self-Services in SAP ERP HCM
Description
This is a comprehensive reference to what ESS & MSS are and how to implement them into an SAP ERP HCM environment. The book is written for HR and IT professionals currently supporting or considering implementing (or upgrading to) the new SAP ERP HCM ESS/MSS framework. It also provides core information for consultants who need to learn the basic and advanced concepts of ESS/MSS. The book details what ESS/MSS are, and describes the capabilities available in SAP's latest release (ECC 6.0) using NetWeaver Portal (EP 7.0). Readers will learn how to use these tools to develop an effective strategy and implement a simple ESS & MSS application. Using real-world examples throughout, the book aims to educate readers on the important constructs and techniques of ESS/MSS.
The book will be structured into two main sections. The first section teaches the baseline ESS/MSS functionality - what it is and what it is not, and how it integrates into the SAP NetWeaver Portal. It also provides readers with a basic understanding of the various technologies available in the solution. The second part of the book covers more advanced topics like developing self-service applications with the Floor Plan Manager, which uses Web Dynpro for Java, and implementating an ESS & MSS application. The book also includes information on DuetT as an example of an intuitive (and familiar) user interface. Other topics include authorization management (i.e., security), workflow, delegation, and functionality coming in later releases. The book concludes with applicable case studies to solidify learning.
Highlights:
Provides an overview of ESS and MSS and how they have evolved over the years
* Teaches how self-service fits into an HR Service Delivery model
Covers the fundamentals of implementing SAP ESS/MSS, including the Homepage Framework and integration with the SAP NetWeaver Portal
Provides an overview of DuetT focusing on key areas, and provides a roadmap of future releases/functionality.
Uses ECC 6.0 and SAP NetWeaver Portal 7.0
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Content
1 ... Introduction ... 19
... 1.1 ... Target Audience ... 20
... 1.2 ... Book Layout ... 20
... 1.3 ... Product Releases ... 22
... 1.4 ... Summary ... 22
2 ... Self-Service Overview ... 23
... 2.1 ... What is a Self-Service Application ... 23
... 2.2 ... Employee Self-Service ... 24
... 2.3 ... Manager Self-Service ... 25
... 2.4 ... Self-Service Delivery Model ... 26
... 2.5 ... Delivering Self-Service Applications ... 31
... 2.6 ... Common Applications for ESS ... 33
... 2.7 ... Common Applications for MSS ... 35
... 2.8 ... Summary ... 37
3 ... Value Proposition for Self-Service ... 39
... 3.1 ... Self-Service Myths ... 39
... 3.2 ... The Business Case ... 42
... 3.3 ... Summary ... 48
4 ... The Foundation of Employee Self-Service (ESS) and Manager Self-Service (MSS ... 49
... 4.1 ... Personnel Administration ... 49
... 4.2 ... A Healthy Organizational Structure ... 52
... 4.3 ... Definition of Manager ... 57
... 4.4 ... Position and Vacancy Management ... 63
... 4.5 ... Workflow ... 65
... 4.6 ... Summary ... 69
5 ... ESS and MSS Installation and Setup ... 71
... 5.1 ... Terminology ... 71
... 5.2 ... ESS Installation ... 72
... 5.3 ... MSS Installation ... 75
... 5.4 ... Configuring Connections ... 76
... 5.5 ... Summary ... 84
6 ... Functionality Available in Employee Self-Service ... 85
... 6.1 ... Application Components for ESS ... 86
... 6.2 ... ESS Homepage Framework ... 87
... 6.3 ... Business Package for ESS ... 109
... 6.4 ... Summary ... 162
7 ... Functionality Available in Manager Self-Service ... 163
... 7.1 ... Application Component for MSS ... 164
... 7.2 ... What We Will Cover ... 164
... 7.3 ... MSS Home Page Framework ... 166
... 7.4 ... Business Package for MSS ... 174
... 7.5 ... Generic iViews ... 252
... 7.6 ... Reporting ... 257
... 7.7 ... Summary ... 259
8 ... Advanced Concepts in ESS and MSS ... 261
... 8.1 ... OADP ... 262
... 8.2 ... Advanced Workflow Topics ... 297
... 8.3 ... Delegation ... 306
... 8.4 ... Checklists and Guided Procedures ... 319
... 8.5 ... Summary ... 324
9 ... Authorization Management ... 325
... 9.1 ... Important Authorizations within ECC for Self-Service ... 326
... 9.2 ... Standard Roles in Self-Service ... 342
... 9.3 ... Using Structural Authorizations with Self-Service ... 348
... 9.4 ... Portal Permissions ... 353
... 9.5 ... Important SAP Notes ... 357
... 9.6 ... Data Privacy ... 358
... 9.7 ... Summary ... 360
10 ... Enhancing Self-Service Applications ... 361
... 10.1 ... Terminology ... 361
... 10.2 ... Supporting Enhancements to Standard Applications ... 363
... 10.3 ... Setting Up the Environment ... 365
... 10.4 ... Summary ... 373
11 ... Self-Service Case Study ... 375
... 11.1 ... Business Landscape ... 375
... 11.2 ... Business Challenges ... 377
... 11.3 ... Transformation Objectives ... 377
... 11.4 ... Project Scope for Self-Service ... 378
... 11.5 ... Service Delivery Model ... 380
... 11.6 ... Role of the HR Generalist ... 381
... 11.7 ... Training ... 382
... 11.8 ... Results ... 382
... 11.9 ... Critical Success Factors ... 383
... 11.10 ... Summary ... 383
12 ... Lessons Learned ... 385
... 12.1 ... Self-Service Processes and Applications ... 385
... 12.2 ... Change Management ... 393
... 12.3 ... System Implementation ... 398
... 12.4 ... Summary ... 407
13 ... Resources ... 409
... 13.1 ... Solution Documentation on SAP Service Marketplace ... 409
... 13.2 ... SAP Online Help ... 412
... 13.3 ... SAP Notes on SAP Service Marketplace ... 412
... 13.4 ... SDN (SAP Developer Network ... 416
... 13.5 ... HR Expert ... 416
... 13.6 ... Annual Conferences ... 418
... 13.7 ... User Communities ... 419
... 13.8 ... Internet Search Engines ... 419
... 13.9 ... Summary ... 419
... The Authors ... 421