The Complete Guide to Conflict Resolution in the Workplace
Published on 13. May 2002
Book
Paperback/Softback
368 pages
978-0-8144-1718-8 (ISBN)
Description
This invaluable resource shows you why it's so much more valuable to resolve conflict than it is to eradicate it.
People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.
Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with:
an overview of workplace conflict,
diagnostic tools for measuring it,
and techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, and more.
This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.
People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.
Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with:
an overview of workplace conflict,
diagnostic tools for measuring it,
and techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, and more.
This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.
More details
Language
English
Place of publication
United States
Publishing group
HarperCollins Focus
Dimensions
Height: 254 mm
Width: 178 mm
Thickness: 20 mm
Weight
666 gr
ISBN-13
978-0-8144-1718-8 (9780814417188)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.