The Complete Guide to Conflict Resolution in the Workplace
Amacom (Publisher)
Published on 13. May 2002
Book
Hardback
368 pages
978-0-8144-0629-8 (ISBN)
Description
In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.
More details
Language
English
Place of publication
New York
United States
Dimensions
Height: 261 mm
Width: 188 mm
Thickness: 33 mm
Weight
820 gr
ISBN-13
978-0-8144-0629-8 (9780814406298)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Masters is a professor at the Katz Graduate School of Business, University of Pittsburgh. Albright is Head of the Department of Management, U.S. Coast Guard Academy. Both are also consultants to major corporations and public sector organizations.