
Secrets of the Marketing Masters
What the Best Marketers Do -- And Why It Works
Dick Martin(Author)
Amacom (Publisher)
Published on 16. June 2009
Book
Hardback
288 pages
978-0-8144-0943-5 (ISBN)
Description
All the rules of marketing are up for grabs. Markets are fragmenting and globalizing; consumers have greater control over when and what media they watch; and digital technologies have changed how people shop, work and relax. But a small number of senior marketing leaders have tapped into the secrets of what engages consumers and keeps them coming back. This book reveals the keys to their success. Featuring exclusive interviews with experts from Ogilvy and Mather, Digitas, and Booz Allen Hamilton, Secrets of the Marketing Masters offers tips drawn from the experiences of the world's top marketers, from how to gain the confidence of your colleagues on the senior team, to how win your customers' trust. With this real-world, insider advice readers can discover the techniques that will set them apart from the crowd and create lasting customer loyalty.
More details
Language
English
Place of publication
United States
Publishing group
HarperCollins Focus
Target group
Professional and scholarly
Dimensions
Height: 93 mm
Width: 63 mm
Thickness: 12 mm
Weight
562 gr
ISBN-13
978-0-8144-0943-5 (9780814409435)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Dick Martin was formerly executive vice president of public relations and brand management for AT&T. He has written for such publications as the Harvard Business Review, BusinessWeekOnline, Chief Executive, and Leader to Leader.
Content
CONTENTS Introduction: Secrets of the Marketing Masters. xiii Part One-Think Inside Out. 1 1. Run Marketing Like a Professional Service. 3 2. Build a Marketing Culture. 14 3. Become Known as the Voice of the Customer. 29 4. Share the Results That Matter-Good and Bad. 42 Part Two-Think Outside In. 57 5. Develop Insight into People's Needs. 59 6. Develop Insight into Businesses' Needs. 74 7. Turn Insight into Foresight. 87 8. Build Customer Listening Posts. 105 Part Three-Connect Emotionally. 121 9. Find Your Brand's Higher Purpose. 123 10. Be True to Your Brand's Meaning. 141 11. Cultivate Positive ''Word of Mouse''. 158 12. Cultivate Positive Word of Mouth. 173 13. Win People's Trust. 189 14. Invest in Relationships. 203 Afterword: The Obama Effect. 217 The Secrets: A Crib Sheet. 229 Acknowledgments. 235 Notes. 239 Index. 257