Quality Customer Service
How to Win with the Customer
4th Edition
Published on 1. September 2000
Book
Paperback/Softback
120 pages
978-1-56052-599-8 (ISBN)
Description
The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.
More details
Edition
4th Revised edition
Language
English
Place of publication
Boston, MA
United States
Publishing group
Cengage Learning, Inc
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 248 mm
Width: 203 mm
Thickness: 6 mm
Weight
249 gr
ISBN-13
978-1-56052-599-8 (9781560525998)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Part 1: Winning with the Customer Part 2: Four Steps to Quality Customer Service Part 3: Notes and Comments