Managing Quality Customer Service
Published on 30. January 1991
Book
Paperback/Softback
96 pages
978-0-7494-0352-2 (ISBN)
Description
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
More details
Series
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
Paperback (UK-trade)
Illustrations
further reading list
Dimensions
Height: 216 mm
Width: 138 mm
Weight
260 gr
ISBN-13
978-0-7494-0352-2 (9780749403522)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving.