
The World of Waiters
Routledge (Publisher)
1st Edition
Published on 30. June 2020
Book
Paperback/Softback
158 pages
978-0-367-02836-7 (ISBN)
Description
Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and 'the politics of serving' that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints - all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 216 mm
Width: 140 mm
Thickness: 9 mm
Weight
216 gr
ISBN-13
978-0-367-02836-7 (9780367028367)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Gerald Mars | Michael Nicod
The World of Waiters
E-Book
03/2019
1st Edition
Routledge
€52.49
Available for download

Gerald Mars | Michael Nicod
The World of Waiters
E-Book
03/2019
1st Edition
Routledge
€52.49
Available for download

Gerald Mars | Michael Nicod
The World of Waiters
Book
12/2018
1st Edition
Routledge
€170.20
Shipment within 15-20 days
Persons
Mars, Gerald ; Nicod, Michael
Content
Acknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: 'Who Gets the Jump?' 5. The Waiter's Formal Career: Learning to be Straight 6. The Waiter's Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer's Experience of Eating Out Glossary of Terms Bibliography Index