
How to Deal With Difficult People
Ursula Markham(Author)
Thorsons (Publisher)
Published on 2. February 1998
Book
Paperback/Softback
160 pages
978-0-7225-2764-1 (ISBN)
Description
This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
HarperCollins Publishers
Product notice
Unsewn / adhesive bound
Paperback (UK-B)
Dimensions
Height: 203 mm
Width: 127 mm
Thickness: 10 mm
Weight
203 gr
ISBN-13
978-0-7225-2764-1 (9780722527641)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Ursula Markham
How to Deal With Difficult People
E-Book
06/2012
1st Edition
Thorsons
€6.99
Available for download
Person
Ursula Markham has many year's experience in training and staff counselling. She is the author of Managing Conflict and other successful books.