The Keys to Excellence

A guide to the Deming philosophy of quality management. W. Edwards Deming is acknowledged as the founder of TQM as we know it today. The author explains his philosophy, including the famous "14 principles" and shows how the Deming method evolved into a comprehensive tool for quality management which is being practised world-wide today. The book shows how Japan first embraced and developed the philosophy, and how the US and others quickly followed suit once it became clear how successful the method could be. It shows how the system works, how it has been successful in many different countries and organizations and how it can be applied in virtually any business context today.