Making Communication Work

Workbook introduction-ILM Super Series study links; Links to ILM qualifications;Links to S/NVQs in Management;Workbook objectives;Activity planner;Session A: The communication process -Introduction;The importance of communicating effectively at work;The communication cycle;Recognizing and overcoming barriers to communication;Ensuring effective communication in the workplace;Summary;Session B:Communication media-Introduction;Choosing the right method of communication;Face-to-face communication;Gathering and using feedback;Non-verbal communication;Summary; Session C:Non-verbal communication-Introduction; Understanding different types of body language; Sending, receiving and interpreting unspoken messages;Attitude, perceptions and cultures;Summary;Performance Checks;Reflect and review;