Understanding Total Quality Management in a Week

This introductory guide is for all those seeking an understanding of Total Quality Management (TQM) and the benefits it can offer to company culture. TQM is now a key issue for all organizations in both the private and public sectors. Topics covered include: what is TQM?, understanding the key principles, assessing the need for TQM, developing an implementation plan, providing an environment for success, providing the process (training, etc.), supporting the process, auditing and monitoring progress, review. By the co-author of "Global Quality: the New Management Culture".