Measure Up!
Yardsticks for Continuous Improvement
2nd Edition
Published on 11. October 1995
Book
Paperback/Softback
272 pages
978-1-55786-718-6 (ISBN)
Description
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.
Reviews / Votes
"Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters."Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.
More details
Edition
2nd edition
Language
English
Place of publication
New York
United States
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 16 mm
Weight
440 gr
ISBN-13
978-1-55786-718-6 (9781557867186)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Book
12/1993
Blackwell Publishers
€50.94
Article exhausted; check for reprint
Persons
Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc.
Kelvin Cross is a partner at at Corporate Renaissance Inc.
Kelvin Cross is a partner at at Corporate Renaissance Inc.
Content
Foreword. Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.