Knowledge and Process Integration for Customer Centricity
Published on 26. August 2015
Book
Paperback/Softback
80 pages
978-0-12-410541-6 (ISBN)
Description
Knowledge and Process Integration for Customer Centricity focuses on putting the ideas in the previous ones together to integrate business process renovation with improved technical frameworks for changing behaviors that impact the customer experience. We cycle back to the concepts in the first book about the precepts for customer centricity, consider the availability of the information, and then describe ways to change existing business processes and individual behavior to utilize an easily accessible, yet comprehensive view of customer data to improve the customer experience.
Knowledge and Process Integration for Customer Centricity focuses on putting the ideas in the previous ones together to integrate business process renovation with improved technical frameworks for changing behaviors that impact the customer experience. We cycle back to the concepts in the first book about the precepts for customer centricity, consider the availability of the information, and then describe ways to change existing business processes and individual behavior to utilize an easily accessible, yet comprehensive view of customer data to improve the customer experience.
Knowledge and Process Integration for Customer Centricity focuses on putting the ideas in the previous ones together to integrate business process renovation with improved technical frameworks for changing behaviors that impact the customer experience. We cycle back to the concepts in the first book about the precepts for customer centricity, consider the availability of the information, and then describe ways to change existing business processes and individual behavior to utilize an easily accessible, yet comprehensive view of customer data to improve the customer experience.
More details
Language
English
Place of publication
San Francisco
United States
Publishing group
Elsevier Science & Technology
Target group
Professional and scholarly
Dimensions
Height: 229 mm
Width: 151 mm
Weight
450 gr
ISBN-13
978-0-12-410541-6 (9780124105416)
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Schweitzer Classification
Person
David Loshin is President of Knowledge Integrity, Inc., a company specializing in data management consulting. The author of numerous books on performance computing and data management, including "Master Data Management" (2008) and "Business Intelligence - The Savvy Manager's Guide" (2003), and creator of courses and tutorials on all facets of data management best practices, David is often looked to for thought leadership in the information management industry.
David Loshin is President of Knowledge Integrity, Inc., a company specializing in data management consulting. The author of numerous books on performance computing and data management, including "Master Data Management" (2008) and "Business Intelligence - The Savvy Manager's Guide" (2003), and creator of courses and tutorials on all facets of data management best practices, David is often looked to for thought leadership in the information management industry.
David Loshin is President of Knowledge Integrity, Inc., a company specializing in data management consulting. The author of numerous books on performance computing and data management, including "Master Data Management" (2008) and "Business Intelligence - The Savvy Manager's Guide" (2003), and creator of courses and tutorials on all facets of data management best practices, David is often looked to for thought leadership in the information management industry.