Emotions in the Workplace
Understanding the Structure and Role of Emotions in Organizational Behavior
1st Edition
Published on 24. April 2002
Book
Hardback
544 pages
978-0-7879-5736-0 (ISBN)
Description
After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.
More details
Series
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
With dust jacket
Illustrations
Tables: 3 B&W, 0 Color; Graphs: 15 B&W, 0 Color
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 34 mm
Weight
982 gr
ISBN-13
978-0-7879-5736-0 (9780787957360)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Robert G. Lord is professor and chair of the Department of Psychology at the University of Akron. Richard J. Klimoski is professor of psychology, director of the Center for Behavioral and Cognitive Studies, and associate dean, College of Arts and Sciences, George Mason University. Ruth Kanfer is professor of psychology in the School of Psychology at the Georgia Institute of Technology.
Content
Foreword (Neal Schmitt).
Preface.
The Contributors.
Part One: Conceptual Foundations and Measurement.
1. Emotions and Organizational Behavior (Robert G. Lord, Ruth Kanfer).
2. Conceptual and Empirical Foundations for the Study of Affect at Work (Howard M. Weiss).
3. Emotion: Models, Measures, and Individual Differences (Randy J. Larsen, Ed Diener, Richard E. Lucas).
Part Two: Individual and Multiperson Regulatory Processes.
4. An Information Processing Framework for Emotional Regulation (Robert G. Lord, Jennifer L. Harvey).
5. Emotional Regulation in Individuals and Dyads: Causes, Costs, and Consequences (S. Douglas Pugh).
6. Affect Regulation in Groups and Teams (Jennifer M. George).
Part Three: Applications to Applied Problems.
7. Office Sneers, Snipes, and Stab Wounds: Antecedents, Consequences, and Implications of Workplace Violence and Aggression (Theresa M. Glomb, Piers D. G. Steel, Richard D. Arvey).
8. The Emotion Regulation Behind the Customer Service Smile (Alicia A. Grandey, Analea L. Brauburger).
9. Courage and Work: Breaking Routines to Improve Performance (Monica C. Worline, Amy Wrzesniewski, Anat Rafaeli).
10. Feeling Your Way: Emotions and Organizational Entry (Blake E. Ashforth, Alan M. Saks).
11. International Perspectives on Emotion and Work (P. Christopher Earley, Clare Anne Francis).
12. An Emotional Examination of the Work-Family Interface (Shelley M. MacDermid, Brenda L. Seery, Howard M. Weiss).
Part Four: Integration and Future Research 429
13. Emotion Regulation: Command and Control of Emotion in Work Life (Ruth Kanfer, Tracy M. Kantrowitz).
14. Affect and Work: Looking Back to the Future (Ruth Kanfer, Richard J. Klimoski).
Name Index.
Subject Index.
Preface.
The Contributors.
Part One: Conceptual Foundations and Measurement.
1. Emotions and Organizational Behavior (Robert G. Lord, Ruth Kanfer).
2. Conceptual and Empirical Foundations for the Study of Affect at Work (Howard M. Weiss).
3. Emotion: Models, Measures, and Individual Differences (Randy J. Larsen, Ed Diener, Richard E. Lucas).
Part Two: Individual and Multiperson Regulatory Processes.
4. An Information Processing Framework for Emotional Regulation (Robert G. Lord, Jennifer L. Harvey).
5. Emotional Regulation in Individuals and Dyads: Causes, Costs, and Consequences (S. Douglas Pugh).
6. Affect Regulation in Groups and Teams (Jennifer M. George).
Part Three: Applications to Applied Problems.
7. Office Sneers, Snipes, and Stab Wounds: Antecedents, Consequences, and Implications of Workplace Violence and Aggression (Theresa M. Glomb, Piers D. G. Steel, Richard D. Arvey).
8. The Emotion Regulation Behind the Customer Service Smile (Alicia A. Grandey, Analea L. Brauburger).
9. Courage and Work: Breaking Routines to Improve Performance (Monica C. Worline, Amy Wrzesniewski, Anat Rafaeli).
10. Feeling Your Way: Emotions and Organizational Entry (Blake E. Ashforth, Alan M. Saks).
11. International Perspectives on Emotion and Work (P. Christopher Earley, Clare Anne Francis).
12. An Emotional Examination of the Work-Family Interface (Shelley M. MacDermid, Brenda L. Seery, Howard M. Weiss).
Part Four: Integration and Future Research 429
13. Emotion Regulation: Command and Control of Emotion in Work Life (Ruth Kanfer, Tracy M. Kantrowitz).
14. Affect and Work: Looking Back to the Future (Ruth Kanfer, Richard J. Klimoski).
Name Index.
Subject Index.