A Manager's Guide to Coaching

Contents

Acknowledgments ix

1 Getting the Best from Employees 1

The Success Equation 2

Using This Book to Coach Successfully 14

2 The What, Why, and When of Coaching 17

What Is the Tool of Coaching? 19

Coaching versus Therapy 26

When to Coach and When Not to Coach 28

To Coach or Not to Coach—Case Studies 33

3 How to Coach and W.I.N. B.I.G.! 45

The Coaching Process 46

Coaching Questions 49

The W.I.N. B.I.G. Coaching Formula 58

Coaching Frequently Asked Questions 79

4 The Tenets of Coaching 85

Coaching Mindset 88

Coaching Actions 88

Coaching Tricks of the Trade 89

The Seven Tenets of Coaching Mindset 90

The Seven Tenets of Coaching Actions 102

The Seven Tenets of Coaching Tricks of the Trade 111

5 How Do I Use This Book? 125

Using This Book as a Resource to Coach Employees and Colleagues 127

Using the Book as a Tool to Give to Employees to Kick-Off and/or Support Coaching 133

Using This Book as a Tool to Coach Yourself 135

6 W.I.N. B.I.G. Questions for Specific Coaching

Situations 141

Interpersonal Problems 149

Motivation 153

Time Management 158

Dealing with Conflict 162

Clarifying Goals 167

(Lack of) Available Resources 171

Developmental Opportunities 175

Life Balance 180

Conflicting Priorities 184

Delegation 189

Increasing Confidence 193

7 W.I.N. B.I.G. Questions for Any Coaching Situation 199

Wonder about Root Cause—Discovery 200

Investigate Wants—Vision 203

Name Possible Solutions—Problem Solving 207

Build a Plan—Action 210

Insure Action—Accountability 214

Give Affirmation—Validate 218

Index 223

About the Authors 229