Dealing with Difficult People
1st Edition
Published on 3. June 2006
Book
Paperback/Softback
160 pages
978-0-7494-4751-9 (ISBN)
Description
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Reviews / Votes
"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." - OS Magazine "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." - Business Executive"More details
Series
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
Paperback (trade)
Dimensions
Height: 216 mm
Width: 135 mm
ISBN-13
978-0-7494-4751-9 (9780749447519)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Roy Lilley
Dealing with Difficult People
Book
01/2010
1st Edition
Kogan Page Ltd
€32.37
Article exhausted; check for reprint
Person
Roy Lilley is a writer, commentator and full-time conference speaker on health, change management and social issues in the UK, Europe and the US. A frequent broadcaster he contributes to The Today programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.