
Achieve Lasting Process Improvement
Reach Six Sigma Goals without the Pain
Academic Press
1st Edition
Published on 10. June 2002
Book
Hardback
304 pages
978-0-12-449984-3 (ISBN)
Description
Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.
The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.
The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.
More details
Language
English
Place of publication
San Diego
United States
Publishing group
Taylor & Francis Inc
Target group
Professional and scholarly
Professional Practice & Development
Illustrations
Illustrated
Dimensions
Height: 229 mm
Width: 152 mm
Weight
720 gr
ISBN-13
978-0-12-449984-3 (9780124499843)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Bennet Lientz | Kathryn Rea
Achieve Lasting Process Improvement
E-Book
11/2009
1st Edition
Routledge
€111.99
Available for download

Bennet Lientz | Kathryn Rea
Achieve Lasting Process Improvement
E-Book
11/2009
1st Edition
Routledge
€111.99
Available for download
Persons
Bennet Lientz has taught and consulted on project management for the past 28 years to more than 5000 people. He developed the concept of the management critical path, acted as project manager of the Internet, and turned around 10 failing projects. This Second Edition is Lientz' seventh book; he has also written more than 25 articles in various areas of project management. Kathryn P. Rea is president and founder of The Consulting Edge, Inc., which was established in 1984. The firm specializes in E-Business, process improvement, project management, and financial consulting. Rea has managed more than 65 major technology-related projects internationally. She has advised on and carried out projects in government, engergy, banking and finance, distribution, trading, retailing, transportation, mining, manufacturing, and utilities. She is the author of eight books and more than 20 articles in various areas of information systems and analysis.
Content
Part 1 Prepare for Process Improvement; Chapter 1 Introduction; Chapter 2 Understand Your Business; Chapter 3 Assess Technology and Industry Factors; Part 2 Define the New Business Processes; Chapter 4 Select the Right Processes; Chapter 5 Examine Your Current Business Processes; Chapter 6 Develop a Process Plan; Chapter 7 Define Your New Business Processes and Quick Wins; Part 3 Plan for Process Implementation; Chapter 8 Develop Your Improvement Implementation Strategy; Chapter 9 Develop Your Improvement Implementation Plan; Part 4 Implement and Sustain Process Improvement; Chapter 10 Accomplish Quick Wins; Chapter 11 Implement Improved Processes; Chapter 12 Measure and Maintain Improvement Momentum; Part 5 Deal with Specific Issues; Chapter 13 Management Issues; Chapter 14 Business and Organizational Issues; Chapter 15 Work Issues; Chapter 16 Political and Cultural Issues;