
Managing Conflict
A Practical Guide to Resolution in the Workplace
David Liddle(Author)
Kogan Page Ltd (Publisher)
2nd Edition
Published on 3. October 2023
Book
Hardback
320 pages
978-1-3986-0947-1 (ISBN)
Description
Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.
The second edition of
Managing Conflict
shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.
This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.
Reviews / Votes
"This updated edition expertly outlines a pragmatic and well thought-through framework for making a positive change to people's experience of work. An essential read for anyone who believes organizations don't have to choose between performance and fairness, justice and learning."More details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
College/higher education
Edition type
Revised edition
Product notice
Cloth over boards
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 22 mm
Weight
646 gr
ISBN-13
978-1-3986-0947-1 (9781398609471)
Schweitzer Classification
Other editions
Additional editions

E-Book
10/2023
2nd Edition
Kogan Page Ltd
€40.49
Available for download

Book
10/2023
2nd Edition
Kogan Page Ltd
€45.30
Shipment within 10-20 days
Person
Author
David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
Content
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- Chapter - 00: Introduction;
- Section - ONE: Putting conflict into context;
-
- Chapter - 01: What's wrong with contemporary conflict management and what to do about it;
- Chapter - 02: The lifecycle of a conflict - How and why conflicts escalate;
- Chapter - 03: The causes and the sources of conflict at work;
- Chapter - 04: Managing conflict - An employment law perspective;
- Section - TWO: A practical guide to managing conflict;
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- Chapter - 05: Measuring the costs of conflict and the impact of a toxic culture;
- Chapter - 06: The psychology of conflict and conflict management;
- Chapter - 07: Routes to resolution - Introducing the resolution spectrum;
- Chapter - 08: Developing a resolution framework to resolve conflicts and concerns at work;
- Chapter - 09: How to resolve a toxic workplace culture;
- Chapter - 10: Mediation - An in-depth analysis of its many benefits and applications;
- Chapter - 11: How to develop an internal mediation scheme;
- Chapter - 12: Total conflict management - A whole-system approach for managing conflict;
- Section - THREE: Resolution resources;
-
- Chapter - 13: A quick conflict health check;
- Chapter - 14: Glossary;