The Improvement Guide
A Practical Approach to Enhancing Organizational Performance
Published on 13. November 1996
Book
Hardback
400 pages
978-0-7879-0257-5 (ISBN)
Description
Improve quality and productivity in most any organization Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors all active consultants introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas manufacturing, government, and schools to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 247 mm
Width: 181 mm
Weight
709 gr
ISBN-13
978-0-7879-0257-5 (9780787902575)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Gerald J. Langley | Ronald Moen | Kevin M. Nolan
The Improvement Guide
A Practical Approach to Enhancing Organizational Performance
Book
04/2009
2nd Edition
Jossey-Bass
€72.00
Shipment within 10-20 days
Persons
GERALD J. LANGLEY is a consultant with Associates in Process Improvement, a national consulting firm. Gerald Langley has been a statistician and manager at Hewlett Packard Corporation and consultant to a variety of industries on methods of improvement. KEVIN M. NOLAN is a consultant with Associates in Process Improvement, a national consulting firm. Kevin Nolan, a statistician, has assisted manufacturing, service, and healthcare organizations in accelerating their improvement in quality and productivity. CLIFFORD L. NORMAN is a consultant with Associates in Process Improvement, a national consulting firm. Clifford Norman, a Certified Quality Engineer, has over fifteen years of experience in implementing the quality process in various companies. LLOYD P. PROVOST is a consultant with Associates in Process Improvement, a national consulting firm. His consulting experience as a statistician includes planning, management systems, measurement, data analysis, and other improvement methods. THOMAS W. NOLAN is a consultant with Associates in Process Improvement, a national consulting firm. Nolan, who holds a doctorate in statistics, has consulted on quality to many different industries in the United States, Canada, and Europe.
Content
Introduction: The Science and Art of Improvement. INTRODUCTION TO IMPROVEMENT. A Model for Improvement. Skills to Support Improvement. Examples of Improvement Efforts. METHODS FOR IMPROVEMENT. Using the Model for Improvement. Developing a Change. Testing a Change. Implementing a Change. Case Studies of Improvement Efforts. AN INTEGRATED APPROACH TO IMPROVEMENT. Integrating Improvement to Increase Value. Eliminating Quality Problems. Reducing Costs while Maintaining or Improving Quality. Expanding Customer Expectations to Increase Demand. Guidance for Leaders: A Resource Guide to Change Concepts and Applications: Appendix A. Eliminate Waste. Appendix B. Improve Work Flow. Appendix C. Optimize Inventory. Appendix D. Change the Work Environment. Appendix E. Enhance the Producer/Customer Relationship. Appendix F. Manage Time. Appendix G. Manage Variation. Appendix H. Design Systems to Avoid Mistakes. Appendix I. Focus on a Product/Service.