Advanced Outsourcing Practice
Rethinking ITO, BPO and Cloud Services
Published on 14. January 2014
Book
Paperback/Softback
251 pages
978-1-349-66823-6 (ISBN)
Description
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
More details
Series
Edition
2012 ed.
Language
English
Place of publication
London
United Kingdom
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Bibliography
Dimensions
Height: 229 mm
Width: 152 mm
ISBN-13
978-1-349-66823-6 (9781349668236)
DOI
10.1057/9781137005588
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Leslie P. Willcocks | Mary C. Lacity
Advanced Outsourcing Practice
Rethinking ITO, BPO and Cloud Services
Book
05/2012
Palgrave Macmillan
€106.99
Shipment within 10-20 days
Persons
KEVIN CAMPBELL Group Chief Executive of Accenture's Technology growth platform
JOHN HINDLE Senior Manager in Global Marketing for Accenture HR Services
ILAN OSHRI is Associate Professor of Strategy and Technology Management at Rotterdam School of Management Erasmus, the Netherlands
JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri St. Louis, USA
STAN SOLOMON Ph.D. student in Logistics & Supply Chain Management at the University of Missouri-St. Louis, USA
WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK
EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK
JOHN HINDLE Senior Manager in Global Marketing for Accenture HR Services
ILAN OSHRI is Associate Professor of Strategy and Technology Management at Rotterdam School of Management Erasmus, the Netherlands
JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri St. Louis, USA
STAN SOLOMON Ph.D. student in Logistics & Supply Chain Management at the University of Missouri-St. Louis, USA
WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK
EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK
Content
List of Tables List of Figures Series Preface Acknowledgements Permissions and Credits Notes on Authors and Co-Authors Foreword Time for a Rethink; Michael J. Salvino
Preface; M.Lacity & L.Willcocks Robust Practices from Two Decades of ITO and BPO Research; M.Lacity, L.Willcocks & S.Solomon What Providers Say about Establishing the Outsourcing Arrangement; M.Lacity & L.Willcocks What Providers Say about Managing Outsourced Services; L.Willcocks & M.Lacity Creating Shared Services in the Private and Public Sectors; M.Lacity The Changing Role of Client Project Management; M.Lacity & J.Rottman Best of Breed Versus Bundled Services; L.Willcocks, I.Oshri & J.Hindle Rural Sourcing and Impact Sourcing; M.Lacity & J.Rottman Shifting to Cloud Services: Current Challenges and Future Opportunities; L.Willcocks, W.Venters, E.Whitley & J.Hindle Appendix A: Research Method Appendix B: Glossary Appendix C: References
Preface; M.Lacity & L.Willcocks Robust Practices from Two Decades of ITO and BPO Research; M.Lacity, L.Willcocks & S.Solomon What Providers Say about Establishing the Outsourcing Arrangement; M.Lacity & L.Willcocks What Providers Say about Managing Outsourced Services; L.Willcocks & M.Lacity Creating Shared Services in the Private and Public Sectors; M.Lacity The Changing Role of Client Project Management; M.Lacity & J.Rottman Best of Breed Versus Bundled Services; L.Willcocks, I.Oshri & J.Hindle Rural Sourcing and Impact Sourcing; M.Lacity & J.Rottman Shifting to Cloud Services: Current Challenges and Future Opportunities; L.Willcocks, W.Venters, E.Whitley & J.Hindle Appendix A: Research Method Appendix B: Glossary Appendix C: References