Leader to Leader (LTL) Fall 2012

HESSELBEIN & COMPANY Frances Hesselbein 4 Energy for a Life of Service Inspiration from our latest graduates Belinda Pinckney 6 An Inclusive Environment ... From a Leader's Perspective Zero tolerance for exclusion Harvey Seifter 11 Closing the Innovation Gap: How the Arts Are Becoming the New Competitive Advantage Remarkable growth in the use of the arts by corporations Jane Jordan-Meier 16 Appearances Do Matter: Leadership in a Crisis Successful performance in times of stress Suzanne W. Morse 21 Help Wanted: Innovative Leadership for the Community Creating new solutions to systemic problems EXECUTIVE FORUM Thomas H. Davenport and Brook Manville 26 From the Judgment of Leadership to the Leadership of Judgment: The Fallacy of Heroic Decision Making The savvy to mobilize the wisdom of others Robert Hurley 33 The Trustworthy Leader: The First Step Toward Creating High-Trust Organizations Six major factors that help build trust Jennifer Garvey Berger 40 Cultivating Wisdom Three habits of mind for support and growth Neil Smith 45 Finding the Gold Hidden in Your Company Removing barriers to improvement Robert Bruce Shaw and Mark Ronald 50 Changing Culture--Patience Is Not a Virtue Realigning metrics, budgets, and rewards FROM THE FRONT LINES The Evolving Journey of Quality Initiatives in Business 56 Three revolutionary approaches of the last 25 years The Hidden Power of Supply Chain Management 57