Communication Essentials For Dummies
Description
Learn to:
- Master the art of communication
- Establish rapport with ease
- Negotiate with confidence
- Communicate effectively with modern technology
Listen, connect and articulate your way to success
Your ability to communicate with clarity, courage and commitment is the key to success at work and in your personal life. This friendly guide takes the intimidation out of communicating and shows you step-by-step how to choose -- and use -- your words and body language wisely when it matters most.
- More than words -- communicate with your whole self, consider your listeners' needs and handle awkward situations
- Adapt your style -- find out how to change your approach for different audiences
- Can't we all just get along? -- develop rapport-building skills and emphasise empathy for better relationships
- Lose the 'tude -- understand the effect of your attitude on listeners
- Techno-speak -- create a professional communication presence via email and social media
Open the book and find:
- Information about active listening
- Help with deciphering different communication styles
- How to network for business success
- Advice on negotiating with finesse
- Ways to defuse conflict diplomatically
- Tips for speaking with clarity
- How to communicate across cultures
More details
Other editions
Additional editions
Person
Elizabeth Kuhnke is an Executive Presence Coach and managing director and founder of Kuhnke Communication - a company that tailors communication coaching programmes and workshops to individuals and teams around the world.
Content
Introduction 1
Chapter 1: Looking at the Finer Points of Great Communication 5
Chapter 2: Knowing What You Want to Achieve 21
Chapter 3: Grasping Different Communication Styles 35
Chapter 4: Listening Actively for Total Understanding 45
Chapter 5: Establishing Rapport for Effective Communication 57
Chapter 6: Choosing the Right Attitude 73
Chapter 7: Speaking with Clarity 87
Chapter 8: Getting Yourself Out of Sticky Situations 101
Chapter 9: Negotiating with Finesse 113
Chapter 10: Communicating Across Cultures 123
Chapter 11: Communicating Successfully through Technology 135
Chapter 12: Ten (Or So) Tips for Effective Communication 149
Index 159