
Trust and Digital Transformation in the Public Sector
Routledge (Publisher)
1st Edition
Published on 26. December 2024
Book
Hardback
180 pages
978-1-032-67326-4 (ISBN)
Description
Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Postgraduate
Illustrations
14 s/w Abbildungen, 14 s/w Zeichnungen, 11 s/w Tabellen
11 Tables, black and white; 14 Line drawings, black and white; 14 Illustrations, black and white
Dimensions
Height: 235 mm
Width: 157 mm
Thickness: 15 mm
Weight
431 gr
ISBN-13
978-1-032-67326-4 (9781032673264)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Barbara Kozuch | Katarzyna Sienkiewicz-Malyjurek
Trust and Digital Transformation in the Public Sector
Book
approx. 07/2026
1st Edition
Routledge
€57.50
Not yet published

Barbara Kozuch | Katarzyna Sienkiewicz-Malyjurek
Trust and Digital Transformation in the Public Sector
E-Book
12/2024
1st Edition
Routledge
€60.49
Available for download

Barbara Kozuch | Katarzyna Sienkiewicz-Malyjurek
Trust and Digital Transformation in the Public Sector
E-Book
12/2024
1st Edition
Routledge
€60.49
Available for download
Persons
Barbara Kozuch is a Professor of Management at the University of Social Sciences in Lodz, Poland.
Katarzyna Sienkiewicz-Malyjurek is Associate Professor in the Department of Management at the Silesian University of Technology, Poland.
Katarzyna Sienkiewicz-Malyjurek is Associate Professor in the Department of Management at the Silesian University of Technology, Poland.
Content
1. Introduction 2. Towards digital transformation in the public sector 3. The essence of organizational trust 4. Public organizations and networks as subjects of organizational trust 5. Redefining organizational trust for the digital era 6. Digital technologies in the public sector 7. Tackling challenges of building digital trust in the public sector 8. Creating trust as a critical issue of digital transformation 9. Conclusions