Human Resource Management in Service Work
Published on 21. November 2001
Book
Hardback
XII, 237 pages
978-0-333-77440-3 (ISBN)
Description
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
Reviews / Votes
'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations JournalMore details
Series
Edition
2001
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Target group
College/higher education
Dimensions
Height: 235 mm
Width: 157 mm
Thickness: 18 mm
Weight
518 gr
ISBN-13
978-0-333-77440-3 (9780333774403)
DOI
10.1007/978-1-137-10774-9
Schweitzer Classification
Other editions
Additional editions
Marek Korczynski
Human Resource Management in Service Work
Book
11/2001
Red Globe Press
€99.00
Shipment within 15-20 days
Person
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.
Content
Service Work.- The New Service Management School.- Critical Perspectives on Service Work.- Service Work: The Customer-Oriented Bureaucracy.- Analysing Distinctive Types of Front Line Work.- Sales Work.- Empowerment on the Front Line?.- Managing Emotions.- Gendered Segregation and Disadvantage.- Trade Unions and Service Work.- Conclusion: Reconsidering Modern Times.- References.