Hostage at the Table, Revised and Updated

Conflict is a part of our everyday human behavior that stems
from a basic fight-or-flight instinct. Too often, however, we
believe that conflict is something that must be avoided at all
costs; this tendency to suppress conflict can spark a cascade of
negative emotions that eventually derail managers, leaders, and
organizations.


George Kohlrieser?an international leadership professor,
consultant, and veteran hostage negotiator?explains that it
is only by openly facing conflict that we can truly progress
through the most difficult business challenges. In this provocative
book, he reveals how the proven techniques and psychological
insights used in hostage negotiation can be applied successfully to
any personal or business relationship. Step by step, he outlines
the seven key factors that anyone can use to remove the blocks that
stand in the way of resolving tough problems, and he shows how
business leaders in particular can develop and access the skills
they need to create trust and a positive mind-set in their
companies.


Filled with dramatic and compelling stories of true-to-life
hostage situations, Hostage at the Table is a thoroughly researched
book that shows how to





Put the ?Fish on the Table? to resolve
conflict

Learn to bond, even with your "enemy"

Never think like a hostage

Tap into the power of dialogue and negotiation

Access the law of reciprocity to build cooperation

Be a secure base to establish trust

Understand that the person is never the problem

Master the mind's eye and visualize success



Every day somewhere in the world, hostage negotiators confront
the most violent disputes imaginable and report a success rate far
exceeding 90 percent. Who are the "hostages at the table" in your
organization? Although the answers may sometimes surprise, readers
will never forget Kohlrieser's lessons for setting them free.