Operations Management: AND Student CD-ROM
Meeting Customer's Demands
7th Edition
Published on 1. August 2001
Book
Mixed media product
725 pages
978-0-07-120216-9 (ISBN)
Description
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. This title uses the authors 15 principles as a framework for organizing the text. This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
More details
Series
Edition
7th Revised edition
Language
English
Place of publication
London
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 228 mm
Width: 203 mm
Thickness: 33 mm
Weight
1406 gr
ISBN-13
978-0-07-120216-9 (9780071202169)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Terrance Keys, CTT (New York, NY) is the Assistant Director of Instructional Support at SUNY Monroe Community College, where he oversees the Professional Development and Instructional Technologies/Distance Learning departments. Andrew R. Zeff (Chicago, IL) is Vice President of Zeff Training and Consulting (ZTAC, Inc.), a Microsoft Technical EducationCenter. He has over 12 years of experience as a network administrator, engineer, and Microsoft Certified Trainer. He is also a Certified Novell Instructor. He is the author of iNet+ All-in-One Certification Exam Guide.
Content
Chapter 1 Operations Management: Introductory Concepts Chapter 2 OM Strategy: Dynamic Competitiveness Chapter 3 Principles of Operations Management Chapter 4 Demand Management and Forecasting Supplement: Least Squares Trend and Correlation Coefficients Chapter 5 Capacity Planning and Master Scheduling Supplement: Aggregate capacity Planning with Excel Chapter 6 Order Fulfillment and Purchasing Chapter 7 Designing for Customers' Needs Chapter 8 The Quality Imperative Supplement: Quality Pioneers of the Twentieth Century Chapter 9 Process Control and Improvement Chapter 10 Flow-Control: Eliminating Process Wastes Chapter 11 Timing--Another Imperative Chapter 12 Human Resources in OM Supplement: Four methods of developing Time Standards Chapter 13 Managing Materials: Timing and Quantities Supplement: Economic Order Quantity: Theory and Derivations Chapter 14 Facilities Management Chapter 15 Managing Continuous and Repetitive Operations Chapter 16 Managing Job and Batch Operations Chapter 17 Managing Projects Appendices: A -- Normal Curve B -- Random Numbers(?) a may not use C -- Answers to Even-numbered exercises D -- Selected Bibliography