Operations Management: Meeting Customer's Demands with Student CD-ROM
7th Edition
Published on 16. March 2001
Book
Mixed media product
978-0-07-246050-6 (ISBN)
Description
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
More details
Edition
7th edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Illustrations
bibliography
Dimensions
Height: 236 mm
Width: 211 mm
Thickness: 36 mm
Weight
1315 gr
ISBN-13
978-0-07-246050-6 (9780072460506)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Chapter 1 Operations Management: Introductory ConceptsChapter 2 OM Strategy: Dynamic CompetitivenessChapter 3 Principles of Operations ManagementChapter 4 Demand Management and ForecastingSupplement: Least Squares Trend and Correlation CoefficientsChapter 5 Capacity Planning and Master SchedulingSupplement: Aggregate capacity Planning with ExcelOChapter 6 Order Fulfillment and PurchasingChapter 7 Designing for Customers' Needs Chapter 8 The Quality ImperativeSupplement: Quality Pioneers of the Twentieth CenturyChapter 9 Process Control and ImprovementChapter 10 Flow-Control: Eliminating Process WastesChapter 11 Timing-Another ImperativeChapter 12 Human Resources in OMSupplement: Four methods of developing Time StandardsChapter 13 Managing Materials: Timing and QuantitiesSupplement: Economic Order Quantity: Theory and DerivationsChapter 14 Facilities ManagementChapter 15 Managing Continuous and Repetitive OperationsChapter 16 Managing Job and Batch OperationsChapter 17 Managing ProjectsAppendices:A - Normal CurveB - Random Numbers(?) a may not useC - Answers to Even-numbered exercisesD - Selected Bibliography