Library Engagement Platforms
Published on 28. February 2022
Book
Paperback/Softback
32 pages
978-0-8389-3735-8 (ISBN)
Description
This issue of Library Technology Reports (vol. 58, no. 1), "Library Engagement Platforms," introduces library engagement platforms, explains what types of interactions take place while using them, and illustrates why libraries need to utilize them to connect with their customers. These interactions take place using a variety of communication channels, including e-mail, text messages, and mobile phone notifications. The end goal of a library engagement platform isn't the messaging; it's engaging with that customer and moving them to respond and interact, or engage, with the library.
More details
Series
Language
English
Place of publication
Chicago, IL
United States
Publishing group
American Library Association
Target group
Professional and scholarly
Dimensions
Height: 279 mm
Width: 216 mm
Thickness: 8 mm
Weight
318 gr
ISBN-13
978-0-8389-3735-8 (9780838937358)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
David Lee King is the Digital Services Director at Topeka and Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. David is a Library Journal Mover & Shaker. He has written two books: Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections and Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love.
Content
Chapter 1-What Is a Library Engagement Platform?
Introduction
Library Engagement Platforms
Definitions
Platform
What's Next?
Notes
Chapter 2-Companies and Products
BiblioCommons
Communico
Counting Opinions
Demco Software
LibraryAware
Gale
Innovative Interfaces
Koios
Library Market
myLIBRO
Capira
OCLC Wise
OrangeBoy
Patron Point
PolicyMap
SirsiDynix
Solus
Springshare
TLC
Notes
Chapter 3 Types of Interactions
E-mail Interactions
Customer Relationship Management (CRM)
Registering and Reserving
On Your Phone
Gathering Data
Ads
Notes
Chapter 4 Custom Options
LibraryAware
Koios
Library Market
OrangeBoy
Notes
Chapter 5 Library Engagement Platforms' End Goal
Creating Touchpoints
E-mails and Our Library Catalogs
E-newsletters
Data-Based Collection Shaping
Signing Up
Pickup and Delivery Services
Home Delivery Service
Mobile Apps
Custom Marketing Help
Ad Space
One More Thing
Notes
Introduction
Library Engagement Platforms
Definitions
Platform
What's Next?
Notes
Chapter 2-Companies and Products
BiblioCommons
Communico
Counting Opinions
Demco Software
LibraryAware
Gale
Innovative Interfaces
Koios
Library Market
myLIBRO
Capira
OCLC Wise
OrangeBoy
Patron Point
PolicyMap
SirsiDynix
Solus
Springshare
TLC
Notes
Chapter 3 Types of Interactions
E-mail Interactions
Customer Relationship Management (CRM)
Registering and Reserving
On Your Phone
Gathering Data
Ads
Notes
Chapter 4 Custom Options
LibraryAware
Koios
Library Market
OrangeBoy
Notes
Chapter 5 Library Engagement Platforms' End Goal
Creating Touchpoints
E-mails and Our Library Catalogs
E-newsletters
Data-Based Collection Shaping
Signing Up
Pickup and Delivery Services
Home Delivery Service
Mobile Apps
Custom Marketing Help
Ad Space
One More Thing
Notes