500 Tips for Communicating with the Public
Published on 15. March 2011
Book
Paperback/Softback
160 pages
978-1-84905-175-0 (ISBN)
Description
This is a light-hearted, easily digestible guide with a wealth of handy hints and tips for the helping professions when they have to communicate with the public.
For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public, covering topics such as managing conflict, assertiveness, feelings, listening and boundaries. It also includes guidance on reflection, supervision, confidentiality and anti-discrimination. The book uses a fun and accessible approach, making the advice easy to read and then put into practice.
This handy guide will be invaluable to a range of practitioners in the helping professions including health visitors, social care workers, probation officers and teachers, as well as any other professional looking for tips on how to communicate effectively.
For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public, covering topics such as managing conflict, assertiveness, feelings, listening and boundaries. It also includes guidance on reflection, supervision, confidentiality and anti-discrimination. The book uses a fun and accessible approach, making the advice easy to read and then put into practice.
This handy guide will be invaluable to a range of practitioners in the helping professions including health visitors, social care workers, probation officers and teachers, as well as any other professional looking for tips on how to communicate effectively.
Reviews / Votes
Communicating with the public is a difficult and complex skill for healthcare professionals to master, but it is vital. Offering exactly what it says in the title, this excellent book is straightforward and to the point... I give this book five stars. It is a great read and will be invaluable for teachers, social workers and parents, as well as everyone working in health care. -- Nursing Standard 500 Tips for Communicating with the Public is an informal, logically structured and accessible book designed to allow all members of the multi-disciplinary team to develop their most fundamental clinical skill, communication, in an informal and efficient manner. While belonging to the tip-book and not the text-book genus, it is an expansive and well-written text. -- Dr Michael Daly This is a little volume that's big on practical ideas, containing short, pithy and to the point helpful thoughts on how to manage communication in different settings. In amongst things I knew and things I'd forgotten were tips and exercises that were new to me. It is a refreshing piece of work that would be valuable on the reference shelf of any counsellor, social worker or health care professional who needs help - quickly. -- Dodie Graves, Counsellor, and author of Talking with Bereaved People This book takes its own advice in being straightforward and completely free of jargon. It is neither patronising nor high flown but just provides grounded and sensible advice. This is particularly true when decisions are likely to impact on vulnerable clients in powerful ways such as when help can be given or withheld. The book is arranged in a way that makes it easy to dip into when a worker has a particular concern, and it is relevant to a wide diversity of people from housing officers and police to social workers and counsellors. -- Judy Ryde, freelance psychotherapist, supervisor and trainer, and author of Being White in the Helping ProfessionsMore details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
Paperback (UK-trade)
Dimensions
Height: 213 mm
Width: 137 mm
Thickness: 13 mm
Weight
200 gr
ISBN-13
978-1-84905-175-0 (9781849051750)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Maggie Kindred | Michael Kindred
500 Tips for Communicating with the Public
E-Book
08/2011
Jessica Kingsley Publishers
€19.99
Available for download
Persons
Maggie Kindred is a retired qualified social worker, trainer and practice teacher. Michael Kindred is a freelance games designer and educational consultant. Their interests lie in groupwork, communication skills and teamwork, and they have written several publications in these areas. Maggie and Michael are authors of Once Upon a Group: A Guide to Running and Participating in Successful Groups, and Maggie is author of A Practical Guide to Working with Reluctant Clients in Health and Social Care, both published by Jessica Kingsley Publishers.
Content
Introduction. Why do we need to communicate well? Tips about the tips! Book structure. 1. How Do We Communicate? Communicating verbally - face to face. Communicating verbally - giving presentations. Communicating verbally - on the telephone. Non-verbal communication - writing. Non-verbal communication - electronic written communication. Non-verbal communication - body language. Non-verbal communication - communicating imaginatively! Different modes of communication - communicating on to one. Different modes of communication - communicating with groups. 2. Skills for Communication. Listening skills. Questioning skills. Assertiveness skills. Information-giving skills. Advice-giving skills. Reassurance. Disclosure. Challenging. Negotiation skills. Dismantling barriers. 3. Emotions in Communication. Clients and workers have feelings! Angry feelings - conflict management. Handling stress. Using humour. 4. Communication in Different Settings. Where to meet? 5. Structured Communication. Preparing yourself first. Scene-setting. Preparing the location. Setting the tone. Introductions. Relationship length. Setting goals. Handling interruptions. Summarizing. Endings. 6. Communicating with Different People. Working with men and women. Working with children. Working with people of different races and cultures. Working with clients who do not speak English. Working with disabled and differently-abled people. Working with older people. Working with people of different sexualities. Wealth, class and society. 7. Communicating with Self-awareness. Know yourself. Personal bias and agendas. Making judgements. Think about your expectations. Using labels. 8. Professional Boundaries and Responsibilities. Boundaries. Confidentiality. Being clear about roles and responsibilities. Communicating in the workplace. 9. Rights, Advocacy and Meeting Clients' Needs. Meeting needs. Understanding rights. Helping your client to make decisions and choices. Being an advocate. 10. Communication and Procedures. Know the rules. Assessment. Recording and reporting. Background checks and safeguarding. Dealing with abuse. Responding to complaints. Supervision. Appraisal. Epilogue.