Managing Performance
Sultan Kermally(Author)
Butterworth-Heinemann (Publisher)
Published on 31. August 1997
Book
Paperback/Softback
160 pages
978-0-7506-3607-0 (ISBN)
Description
Managing Performance assesses new approaches to performance measurement and improvement in business. Traditionally performance measurement was focused on financial performance. In today's climate, performance improvement has broadened to all aspects of business. Kermally shows how managing and measuring performance has become an increasingly important management tool. Managing Performance investigates:financial performance measures; employee performance; customer satisfaction; shareholder value; organizational culture; the balanced scorecard approach. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed. Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels, heading Top Management, General Management and Marketing and Sales Divisions.
He has been involved in management development and training for a number of years. He is an associate lecturer in 'Performance Measurement and evaluation' (MBA module) for the Open University School and the author of Total Management Thinking and Management Ideas.
He has been involved in management development and training for a number of years. He is an associate lecturer in 'Performance Measurement and evaluation' (MBA module) for the Open University School and the author of Total Management Thinking and Management Ideas.
More details
Series
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Illustrations
Illustrated
Dimensions
Height: 234 mm
Width: 165 mm
Weight
350 gr
ISBN-13
978-0-7506-3607-0 (9780750636070)
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Schweitzer Classification
Person
Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering etc. He is also a part-time lecturer at Durham University Business School.
Content
Introduction; Performance management - time out; Managing performance for whose benefit?; Effective leadership; Financial performance; Measuring employees' performance; Performing for your customers; Environmental performance; Corporate culture: performance context; Economic performance; Conclusion: A to Z of managing performance; Index.