The Services Shift
Seizing the Ultimate Offshore Opportunity (paperback)
Published on 20. October 2014
Book
Paperback/Softback
352 pages
978-0-13-399351-6 (ISBN)
Description
Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.
More details
Persons
Robert E. Kennedy is the Tom Lantos Professor of Business Administration, Director of the Global Initiative at University of Michigan's Ross School of Business, and Executive Director of the William Davidson Institute (WDI). He spent eight years at Harvard Business School, researching global strategy and teaching international business courses. He has consulted and invested venture capital throughout Europe and Asia.
Ajay Sharma is Research Manager for WDI's Globalization of Services Initiative. In 1992, he joined Infosys as it was ramping up its offshore software development business. Later, he joined PriceWaterhouseCoopers as a technology consultant.
Ajay Sharma is Research Manager for WDI's Globalization of Services Initiative. In 1992, he joined Infosys as it was ramping up its offshore software development business. Later, he joined PriceWaterhouseCoopers as a technology consultant.
Content
Acknowledgments xv
About the Authors xix
Introduction 1
Chapter 1: Globalization of Services: What, Why, and When 17
Chapter 2: The Economics and Drivers of Offshoring 49
Chapter 3: Making It Real 89
Appendixes for Chapter 3 135
Appendix 3A 135
Locating a Task on the Process Decomposition Compass
Appendix 3B 136
Assessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts
Appendix 3C 138
Assessing the "Offshoreability" of Potential Tasks and Processes
Appendix 3D 140
What's Typically Covered in an SLA?
Chapter 4: The Supply Side 143
Chapter 5: Shifting Skill Sets 175
Chapter 6: The Services Shift: Policy Implications 199
Chapter 7: Looking Ahead 245
Appendixes for Chapter 4 263
Appendix 4A 263
Country Attractiveness
Appendix 4B 264
Country Notes
Appendix 4C 272
Country Profiles
Index 317
About the Authors xix
Introduction 1
Chapter 1: Globalization of Services: What, Why, and When 17
Chapter 2: The Economics and Drivers of Offshoring 49
Chapter 3: Making It Real 89
Appendixes for Chapter 3 135
Appendix 3A 135
Locating a Task on the Process Decomposition Compass
Appendix 3B 136
Assessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts
Appendix 3C 138
Assessing the "Offshoreability" of Potential Tasks and Processes
Appendix 3D 140
What's Typically Covered in an SLA?
Chapter 4: The Supply Side 143
Chapter 5: Shifting Skill Sets 175
Chapter 6: The Services Shift: Policy Implications 199
Chapter 7: Looking Ahead 245
Appendixes for Chapter 4 263
Appendix 4A 263
Country Attractiveness
Appendix 4B 264
Country Notes
Appendix 4C 272
Country Profiles
Index 317