Telephone Interpreting
A Comprehensive Guide to the Profession
Nataly Kelly(Author)
Multilingual Matters (Publisher)
Book
Paperback/Softback
240 pages
978-1-85359-988-0 (ISBN)
Description
This book provides readers with a fascinating in-depth view into the world of remote interpretation via telephone. The first publication devoted exclusively to the topic, this book offers a wealth of information for interpreters, educators, training professionals and consumers of interpreting services within the realms of health care, legal services, public safety, finance, social services, insurance and numerous other industries where telephone interpreting services are used.
Reviews / Votes
"This is a much-needed and invaluable contribution to the literature on the practice of interpreting. The volume provides unique insight into the relatively new field of telephone interpreting, and should be required reading for anyone involved in interpreting over the phone, whether as a practitioner, consumer, or educator."Holly Mikkelson, Adjunct Professor, Graduate School of Translation and Interpretation, Monterey Institute of International Studies and author, The Interpreter's Companion and The Interpreter's Edge"Organizations of all kinds are awakening to the fact that telephone interpreting is not a substitute for other types of interpreting, but is a vital and growing specialized area within the field. Rich with examples, this book is a must-read for all interpreters, and is highly recommended to coordinators and managers of interpreting services."Izabel Arocha, President, Massachusetts Medical Interpreters Association, and Professor of Interpreting, Boston University"This guide is a valuable resource both to interpreters seeking to enter the world of telephonic interpreting and to interpreter service managers interested in introducing telephonic interpreting in their facilities. The author clearly has extensive first-hand experience in the field, providing concrete examples as well as conceptual frameworks. The writing is straightforward and easy to read. I would suggest this book to anyone getting involved with telephonic interpreting."Cynthia E. Roat, U.S.-based consultant on language access in health care, principal author, Bridging the Gap and former co-chair of the National Council of Interpreting in Health CareMore details
Series
Language
English
Place of publication
Bristol
United Kingdom
Publishing group
Channel View Publications Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 210 mm
Width: 148 mm
ISBN-13
978-1-85359-988-0 (9781853599880)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
Nataly Kelly has spent more than a decade promoting standards of quality among telephone interpreting providers and educating others about the vital role of telephone interpreting in society. She has also served as an in-person interpreter in the fields of legal, health care and conference interpreting, and is a certified court interpreter for Spanish and English. A former Fulbright scholar, she is known internationally for her research and conference presentations on topics of sociolinguistics, interpreter certification, cultural competence and interpreting quality.
Content
Contents Introduction to Telephone InterpretingDefinitions of Terms Used 1 A Brief History of Telephone Interpreting 2 How It Works 3 Industry TrendsWorking as a Telephone Interpreter 4 Profile of the Ideal Candidate 5 Finding Employment as a Telephone Interpreter 6 Home Office vs. Call Center 7 Working from a Home Office 8 Quality in Telephone Interpreting Ethics and Standards 9 Model Code of Ethics for Telephone Interpreting 10 Model Standards of Practice for Telephone Interpreting 11 Interpreting the Standards: Explanations and Exceptions 12 Model Standards for Telephone Interpreting in Emergency Settings 13 Model Standards for Telephone Interpreting in Health Care Settings 14 Model Standards for Telephone Interpreting in Legal SettingsPractice Scenarios 15 How to Use the Practice Scenarios 16 Practice Scenarios ? Utilities 17 Practice Scenarios ? Travel and Entertainment 18 Practice Scenarios ? Telecommunications 19 Practice Scenarios ? Finance 20 Practice Scenarios ? Insurance 21 Practice Scenarios ? Government (Social Services & Education)22 Practice Scenarios ? Health Care 23 Practice Scenarios ? LegalClient Considerations 24 Selecting a Telephone Interpreting Provider 25 Working Effectively with Telephone InterpretersWorks Consulted