Public Sector Performance

Introduction -- Part 1 Performance Foundations -- Productivity and the Process of Organizational Improvement -- A Capacity-Building Framework -- The Deadly Sins in Public Administration -- Humanizing Public Administration -- Initiating Change that Perseveres -- Turnaround at the Alabama Rehabilitation Agency -- Common Barriers to Productivity Improvement in Local Government -- Recognizing Management Technique Dysfunctions -- Part 2 Performance Strategies -- Municipal Management Tools from 1976 to 1993 -- Putting a Powerful Tool to Practical Use -- Reorganizations and Reforms -- MBO in State Government -- Motivational Programs and Productivity Improvement in Times of Limited Resources -- A Technique for Controlling Quality -- Adapting Total Quality Management (TQM) to Government -- Computer Technology and Productivity Improvement -- Organizational Decline and Cutback Management -- An Empirical Study of Competition in Municipal Service Delivery -- Part 3 Performance Measurement -- Excellence in Public Service-How Do You Really Know? -- The Self-Evaluating Organization -- Program Evaluation and Program Management -- Performance Measurement Principles and Techniques -- Measuring State and Local Government Performance -- Developing Performance Indicators for the Pennsylvania Department of Transportation