The Guidebook for Performance Improvement
Working with Individuals and Organizations
1st Edition
Published on 12. November 1996
Book
Hardback
660 pages
978-0-7879-0353-4 (ISBN)
Description
The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.
Among the many leading contributors to this volume are:
Dale M. Brethower
Diane Dormant
Judith Hale
Roger Kaufman
Danny G. Langdon
Bette Madson
Ann W. Parkman
Sivasailam "Thiagi" Thiagarajan
Odin Westgaard
Jack Zigon . . . and many more!
You'll learn vital performance improvement steps including:
Defining objectives and ensuring that they are useful
Determining what results to achieve
Designing and implementing interventions, programs, and activities that will achieve results
Planning appropriate evaluation efforts . . . and much more!
The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:
--The Origins and Critical Attributes of Human Performance Technology
Research and Development Origins of Performance Systems
Social Responsibility
--A Strategic-Planning Framework: Mega Planning
Preparing Performance Indicators and Objectives
Needs-Assessment Basics
Business-Unit Performance Analysis and Development
Organizational Mapping
Job-Task Analysis
--The Hierarchy of Interventions
Applications of Total Quality Concepts to Organizational Effectiveness
Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
Job Aids
Recruitment and Turnover
Accountability for Staff Turnover
Performance Management
Program Management: Its Relationship to the Project
Rewards and Performance Incentives
Developing Test and Assessment Items
Quality Management/Continuous Improvement
Performance Appraisal
Among the many leading contributors to this volume are:
Dale M. Brethower
Diane Dormant
Judith Hale
Roger Kaufman
Danny G. Langdon
Bette Madson
Ann W. Parkman
Sivasailam "Thiagi" Thiagarajan
Odin Westgaard
Jack Zigon . . . and many more!
You'll learn vital performance improvement steps including:
Defining objectives and ensuring that they are useful
Determining what results to achieve
Designing and implementing interventions, programs, and activities that will achieve results
Planning appropriate evaluation efforts . . . and much more!
The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:
--The Origins and Critical Attributes of Human Performance Technology
Research and Development Origins of Performance Systems
Social Responsibility
--A Strategic-Planning Framework: Mega Planning
Preparing Performance Indicators and Objectives
Needs-Assessment Basics
Business-Unit Performance Analysis and Development
Organizational Mapping
Job-Task Analysis
--The Hierarchy of Interventions
Applications of Total Quality Concepts to Organizational Effectiveness
Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
Job Aids
Recruitment and Turnover
Accountability for Staff Turnover
Performance Management
Program Management: Its Relationship to the Project
Rewards and Performance Incentives
Developing Test and Assessment Items
Quality Management/Continuous Improvement
Performance Appraisal
More details
Language
English
Place of publication
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 40 mm
Weight
1147 gr
ISBN-13
978-0-7879-0353-4 (9780787903534)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University.
Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities.
Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.
Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities.
Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.
Content
Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement.
ORIGINS.
The Origins and Critical Attributes of Human PerformanceTechnology.
Research and Development Origins of Performance Systems.
Social Responsibility.
DIRECTION FINDING AND GOAL SETTING.
A Strategic-Planning Framework: Mega Planning.
Preparing Performance Indicators and Objectives.
Needs-Assessment Basics.
A Systems Schema.
ANALYSIS.
Business-Unit Performance Analysis and Development.
Organizational Mapping.
Job-Task Analysis.
DESIGN AND DEVELOPMENT.
The Hierarchy of Interventions.
Applications of Total Quality Concepts to OrganizationalEffectiveness.
Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness.
Job Aids.
Organizational Development for Human PerformanceTechnologists.
IMPLEMENTATION.
Personnel Selection and Assignment.
Recruitment and Turnover.
Accountability for Staff Turnover.
Performance Management.
Program Management: Its Relationship to the Project.
Rewards and Performance Incentives.
Planning Change: Past, Present, Future.
Integrating People, Planning, and Change.
Performance Improvement in Developing Countries.
EVALUATION.
Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines.
Performance Is Easy to Monitor and Hard to Measure.
Developing Test and Assessment Items.
Quality Management/Continuous Improvement.
Performance Appraisal.
List of Contributors.
Index.
ORIGINS.
The Origins and Critical Attributes of Human PerformanceTechnology.
Research and Development Origins of Performance Systems.
Social Responsibility.
DIRECTION FINDING AND GOAL SETTING.
A Strategic-Planning Framework: Mega Planning.
Preparing Performance Indicators and Objectives.
Needs-Assessment Basics.
A Systems Schema.
ANALYSIS.
Business-Unit Performance Analysis and Development.
Organizational Mapping.
Job-Task Analysis.
DESIGN AND DEVELOPMENT.
The Hierarchy of Interventions.
Applications of Total Quality Concepts to OrganizationalEffectiveness.
Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness.
Job Aids.
Organizational Development for Human PerformanceTechnologists.
IMPLEMENTATION.
Personnel Selection and Assignment.
Recruitment and Turnover.
Accountability for Staff Turnover.
Performance Management.
Program Management: Its Relationship to the Project.
Rewards and Performance Incentives.
Planning Change: Past, Present, Future.
Integrating People, Planning, and Change.
Performance Improvement in Developing Countries.
EVALUATION.
Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines.
Performance Is Easy to Monitor and Hard to Measure.
Developing Test and Assessment Items.
Quality Management/Continuous Improvement.
Performance Appraisal.
List of Contributors.
Index.